Hi! Installed ZED SDK, CUDA software, on Windows 10 Pro. Camera is seen by Windows and I can use it in Zoom, for example. When trying it with the ZED software, camera is not detected. Here is the result from Diagnostic and I can provide further details from the diagnostic file.
Hi.
I noticed that you are using an old ZED camera of the first generation.
Can you try to use the Windows “Camera” application to visualize the stream in all the possible resolution/framerate combinations?
I suspect your old camera has a cable issue.
Best regards
Walter
Walter Lucetti Senior Computer Engineer
SDK / Robotics / HW Stereolabs Support
In this case, the hardware of your camera is good and the problem is probably related to the software.
Please check that you are using the latest version of the NVIDIA GPU driver.
Hi! As further debug information you can use, I can confirm the same behavior on a different computer on Windows 11. Exactly the same outcome, with “Camera not detected”. I will send the diagnostic file, as well. Thanks!
Hi Matthew and thank you for getting back! This would have been a good new investigation path, if we did not confirm on the other laptop, without a USB adapter and seeing all resolutions in Camera and Zoom apps. Still, I can confirm the camera works on USB 3.0 on the Surface laptop. What should I try next, please?
Hi Stereolabs Support Team! Could you please let me know what the plan is with this ticket? Is anyone still trying to find a solution? Any update would be appreciated, including if you gave up on trying to help, if the camera cannot be salvaged and whether I should throw it away.
Sorry for the delay, we have tested with your setup with a ZED on Windows and could not reproduce the issue. There must be an issue with either the cable or the camera.
Hi Matt and thank you for getting back! Considering your conclusion, is there anything I can do to remediate and still use the camera, please? Can the cable be changed? If not the cable, I assume there is some processor or other embedded component that is maybe rendering useless camera’s advanced capabilities, despite the individual signal from the two cameras (left/right) being there. Is that a good possible explanation? Is there anything I can do in that case?