What we recommend to do if you are willing to disassemble your camera is to follow this teardown guide, after which you will be able to change the cable:
If I understand correctly, even if I replace the cable, there is still a chance a different part is at fault for the current behavior and there is no way to know beforehand. Considering I go with the cable change, could you also point me in the direction of which is the right cable I should use, please? Thanks much!
This is correct. Normally the cause of this type of issue is the cable, but we cannot exclude there’s something else.
The required cable has a USB3 Micro connector on the internal side. You would require a cable like this:
