ZED 2i is failing to open

Hi,
I tired to use the Zed2i and it says it failed to open the stream

I have attached the diagnostics json
Thanks!

ZED_Diagnostic_Results.json (14.3 KB)

Please install the latest ZED SDK v5.2.

Please also test your USB connection; it looks like it’s broken.

The device is remote, so I couldn’t do much hardware-wise, but after a power cycle, it seems like it is working. what part of logs made you suspect it is broken? I can go check on the device or replace it if it’s something bad

thanks!

No camera was detected by the diagnostic tool.

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