Camera test in Diagnostics tool fails saying 'camera not detected'

[Krishna57]

Hi everyone,

I recently purchased a ZED X Series GMSL2 Stereo Camera and have been trying to get it up and running on my Jetson Orin Nano using the mono capture card. I’ve followed all the official setup instructions, but I’m currently stuck and could use some help.

System Setup:

1. Jetson Orin Nano
2. Jetpack 6.2 (L4T 36.4.0) with Ubuntu 22.04.5 LTS
3. Installed via SDK Manager on Ubuntu 22.04 host PC: CUDA, Jetpack components, etc.
4. Followed the official Stereolabs documentation to install the ZED SDK and drivers.

Installed Packages:

1. stereolabs-zedlink-mono_1.3.1-SL-MAX9296-all-L4T36.4.0_arm64
2. ZED_SDK_Tegra_L4T36.4_v5.0.7.zstd

The Problem:

The camera is not being detected.

I tried using both ZED_Diagnostic and ZED_Explorer tool, but neither of them detects the camera - it just shows as camera not found.

What I’ve Tried:

1. Verified that all SDKs and drivers are installed without errors. (I have rechecked and redone the full installation)
2. Checked the physical connection (power and data cables).
3. Rebooted multiple times after installation.
4. Verified Jetson system version, updates, and dependencies are in place.

Questions:

1. Has anyone successfully used the ZED X GMSL2 with the mono capture card on Jetpack 6.2? Can you please advice if you faced a similar issue?
2. Are there any additional configuration steps (e.g., udev rules, device tree settings) I may have missed?

Any insights or troubleshooting tips would be appreciated!

Thanks in advance!

(p.s. I am not able to attach the log file because I am a new user)

[Myzhar]

Hi @Krishna57
Welcome to the Stereolabs community.

Please share the content of the JSON log file that you obtained by pressing the SAVE button.
If you have not saved it, please perform a new test.

[Krishna57]

Hi @Myzhar

For some reason it says new users can only put 2 links in a post. Hence just sharing the link to my drive which has the JSON logs.

I also noticed that the when I measure voltage across the supply pins under the capture card, it shows 0 volts although the actual power supply shows 15v

Link: JSON_Logs

[Myzhar]

Hi @Krishna57
camera and capture card are not detected. Have you followed the guide to install it?
Please send pictures to show how you connected the capture card to the carrier board

[Krishna57]

Hi @Myzhar,

We have followed the guide multiple times and have tried all the installation steps on sd card and ssd using package manager. The issue seems to be on the capture card. When we measure the voltage across the supply pins from the top of the connector, it shows 15v, but when we measure the voltage across the same pins from underneath the board it shows 0v. It is surprising because it should show us the same voltage?

We made all the connections first and then powered the modules. I have tried restarting the nvargus daemon and ZEDx daemon multiple times but the same issue.

Also, we have given all the info on what we have done in the first post.

Your help would be greatly appreciated. I look forward to hearing from you soon.

[Myzhar]

Before opening an RMA, please disconnect the flat cable and with a tester verify that all the lanes are not broken and they send signals.