Zed2i 10m extend, drops usb connection

Hi,
I have a ZED2i camera, and i bought 10m extend calbe (CBLZED2i1000). I use Jetson Nano platform for it. I use it outdoor, and jetson nano is in IP66 box. ZED2i powered from Jetson directly.
My problems is:

  • ZED2i sometimes disconnects and reconnects to usb port
  • ZED2i sometimes disconnects and never reconects until full power off and power on.
    Here is some log:
    [h nov 14 06:19:44 2022] usb 2-1.4.1.1: USB disconnect, device number 21
    [h nov 14 06:19:45 2022] usb 2-1-port4: Cannot enable. Maybe the USB cable is bad?
    [h nov 14 06:19:45 2022] hub 2-1.4:1.0: set hub depth failed
    [h nov 14 06:19:47 2022] usb 2-1-port4: Cannot enable. Maybe the USB cable is bad?
    [h nov 14 06:19:47 2022] usb 2-1.4: USB disconnect, device number 3
    [h nov 14 06:19:48 2022] usb 2-1-port4: Cannot enable. Maybe the USB cable is bad?
    [h nov 14 06:19:48 2022] usb 2-1-port4: config error
    [h nov 14 06:19:49 2022] usb 2-1-port4: Cannot enable. Maybe the USB cable is bad?
    [h nov 14 06:19:50 2022] sysfs group ‘power’ not found for kobject ‘event2’

In ZED2i datasheet i read “This USB
3.0 cable allows you to extend the ZED camera range by up
to 10m (32.8ft) without any external power supply.”

For test, we did another setup in office with 20-24C degree

  • CBLZED2i1000 10m cable (new device, not the one described above)
  • Jetson Nano (new device, not the one described above)
  • ZED2i (new device, not the one described above)
    here is the dates and time :
    nov11 02:04
    nov11 11:08
    nov11 21:20
    nov12 06:40
    nov13 01:26
    nov13 04:13
    nov13 05:30
    nov13 10:13
    nov14 03:26

And the log is always the same:
[p nov 11 21:20:59 2022] usb 2-1.2.1.1: USB disconnect, device number 6
[p nov 11 21:20:59 2022] usb 1-2.2.1.1.2: USB disconnect, device number 9
[p nov 11 21:20:59 2022] usb 2-1.2.1: usb_suspend_both: status 0
[p nov 11 21:20:59 2022] usb 2-1.2: usb_suspend_both: status 0
[p nov 11 21:20:59 2022] usb 1-2.2.1.1: usb_suspend_both: status 0
[p nov 11 21:20:59 2022] usb 1-2.2.1: usb_suspend_both: status 0
[p nov 11 21:20:59 2022] usb 2-1: usb_suspend_both: status 0
[p nov 11 21:20:59 2022] usb usb2: usb_suspend_both: status 0
[p nov 11 21:20:59 2022] usb 1-2.2: usb_suspend_both: status 0
[p nov 11 21:21:00 2022] usb 2-1.2.1.1: new SuperSpeed USB device number 7 using tegra-xusb
[p nov 11 21:21:00 2022] usb 2-1.2.1.1: New USB device found, idVendor=2b03, idProduct=f880
[p nov 11 21:21:00 2022] usb 2-1.2.1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=4
[p nov 11 21:21:00 2022] usb 2-1.2.1.1: Product: ZED 2i
[p nov 11 21:21:00 2022] usb 2-1.2.1.1: Manufacturer: Technologies, Inc.
[p nov 11 21:21:00 2022] usb 2-1.2.1.1: SerialNumber: xxxxx
[p nov 11 21:21:00 2022] uvcvideo: Found UVC 1.10 device ZED 2i (2b03:f880)
[p nov 11 21:21:00 2022] uvcvideo 2-1.2.1.1:1.0: Entity type for entity ZED 2i was not initialized!
[p nov 11 21:21:00 2022] uvcvideo 2-1.2.1.1:1.0: Entity type for entity ZED 2i was not initialized!
[p nov 11 21:21:00 2022] uvcvideo 2-1.2.1.1:1.0: Entity type for entity Camera 1 was not initialized!
[p nov 11 21:21:00 2022] input: ZED 2i as /devices/70090000.xusb/usb2/2-1/2-1.2/2-1.2.1/2-1.2.1.1/2-1.2.1.1:1.0/input/input7
[p nov 11 21:21:00 2022] usb 1-2.2.1.1.2: new full-speed USB device number 10 using tegra-xusb
[p nov 11 21:21:00 2022] usb 1-2.2.1.1.2: New USB device found, idVendor=2b03, idProduct=f881
[p nov 11 21:21:00 2022] usb 1-2.2.1.1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[p nov 11 21:21:00 2022] usb 1-2.2.1.1.2: Product: ZED-2i HID INTERFACE
[p nov 11 21:21:00 2022] usb 1-2.2.1.1.2: Manufacturer: STEREOLABS
[p nov 11 21:21:00 2022] usb 1-2.2.1.1.2: SerialNumber: xxxxxxxx
[p nov 11 21:21:00 2022] hid-generic 0003:2B03:F881.000B: hidraw4: USB HID v1.11 Device [STEREOLABS ZED-2i HID INTERFACE] on usb-70090000.xusb-2.2.1.1.2/input0
[p nov 11 21:21:03 2022] usb 1-2.2.1.1.2: reset full-speed USB device number 10 using tegra-xusb
[p nov 11 21:21:03 2022] hid-generic 0003:2B03:F881.000C: hidraw4: USB HID v1.11 Device [STEREOLABS ZED-2i HID INTERFACE] on usb-70090000.xusb-2.2.1.1.2/input0

What could be the problem?

Hi @wrickout
the support team replied to your email to support@stereolabs.com and is taking care of your problem.

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