I have the same issue that others have reported where the zed sdk is not recognizing the hardware. However, windows camera app does recognize the camera and it displays images from the lenses. Here is my diagnostic report.
{
“AI Models”: {
“info”: [
“MULTI CLASS DETECTION is not optimized”,
“MULTI CLASS MEDIUM DETECTION is not optimized”,
“MULTI CLASS ACCURATE DETECTION is not optimized”,
“HUMAN BODY FAST DETECTION is not optimized”,
“HUMAN BODY MEDIUM DETECTION is not optimized”,
“HUMAN BODY ACCURATE DETECTION is not optimized”,
“HUMAN BODY 38 FAST DETECTION is not optimized”,
“HUMAN BODY 38 MEDIUM DETECTION is not optimized”,
“HUMAN BODY 38 ACCURATE DETECTION is not optimized”,
“PERSON HEAD DETECTION is not optimized”,
“PERSON HEAD ACCURATE DETECTION is not optimized”,
“REID ASSOCIATION is not optimized”,
“NEURAL LIGHT DEPTH is not optimized”,
“NEURAL DEPTH is not optimized”,
“NEURAL PLUS DEPTH is not optimized”
]
},
“Camera Test”: {
“InternalDevicesCount (GMSL)”: 0,
“InternalDevicesCount (USB)”: 1,
“ZEDCount”: 0,
“ZEDs”: [
],
“error”: [
“Camera not detected Make sure the camera is plugged in or try another USB 3.0 port.”
]
},
“Devices”: {
“ASMediaFound”: false,
“CorruptedFirmware”: false,
“OC_Cam_Detected”: false,
“OtherUSBDevices”: [
],
“USBList”: [
{
“USB_path”: “/10”,
“idProduct”: “0x0038”,
“idVendor”: “0x8087”
},
{
“USB_path”: “/7”,
“idProduct”: “0x0551”,
“idVendor”: “0x187c”
},
{
“USBMode”: 3,
“USB_path”: “/14”,
“bDescriptorType”: 1,
“bDeviceProtocol”: 1,
“bLength”: 18,
“bMaxPacketSize0”: 9,
“bNumConfigurations”: 1,
“bcdDevice”: “1.0”,
“bcdUSB”: “3.0”,
“bcdUSBClass”: 239,
“bcdUSBSubClass”: 2,
“busNumber”: 1,
“device”: “ZED”,
“iManufacturer”: 1,
“iProduct”: 2,
“iSerial”: 0,
“idProduct”: “0xf580”,
“idVendor”: “0x2b03”
},
{
“USB_path”: “/9”,
“idProduct”: “0x557f”,
“idVendor”: “0x0bda”
},
{
“USB_path”: “/8”,
“idProduct”: “0xd2b1”,
“idVendor”: “0x0d62”
}
],
“USBMode”: 3,
“ZED Camera Module Detected”: 62848,
“ZEDDetected”: true,
“captureDevices”: [
],
“controllers”: [
{
“CompatibleIDs”: “PCI\VEN_8086&DEV_7E7D&REV_20”,
“Description”: “USB xHCI Compliant Host Controller”,
“DeviceName”: “Intel(R) USB 3.20 eXtensible Host Controller - 1.20 (Microsoft)”,
“Driver”: “{36fc9e60-c465-11cf-8056-444553540000}\0002”,
“Location”: “PCI bus 0, device 20, function 0”,
“Manufacturer”: “Generic USB xHCI Host Controller”,
“Name”: “PCI”,
“PhysicalName”: “\Device\NTPNP_PCI0012”
},
{
“CompatibleIDs”: “PCI\VEN_8086&DEV_7EC0&REV_10”,
“Description”: “USB xHCI Compliant Host Controller”,
“DeviceName”: “Intel(R) USB 3.20 eXtensible Host Controller - 1.20 (Microsoft)”,
“Driver”: “{36fc9e60-c465-11cf-8056-444553540000}\0000”,
“Location”: “PCI bus 0, device 13, function 0”,
“Manufacturer”: “Generic USB xHCI Host Controller”,
“Name”: “PCI”,
“PhysicalName”: “\Device\NTPNP_PCI0008”
},
{
“CompatibleIDs”: “”,
“Description”: “USB Root Hub (USB 3.0)”,
“DeviceName”: “”,
“Driver”: “{36fc9e60-c465-11cf-8056-444553540000}\0004”,
“Location”: “”,
“Manufacturer”: “(Standard USB HUBs)”,
“Name”: “USB”,
“PhysicalName”: “\Device\USBPDO-0”
},
{
“CompatibleIDs”: “”,
“Description”: “USB Root Hub (USB 3.0)”,
“DeviceName”: “”,
“Driver”: “{36fc9e60-c465-11cf-8056-444553540000}\0003”,
“Location”: “”,
“Manufacturer”: “(Standard USB HUBs)”,
“Name”: “USB”,
“PhysicalName”: “\Device\USBPDO-1”
}
],
“notTested”: [
“Please connect a camera to test the USB connection.”
]
},
“Graphics Card”: {
“deviceCount”: 1,
“deviceDriverVersion”: 13000,
“devices”: [
{
“arch”: “Ada Lovelace”,
“computeCapability”: “8.9”,
“cores”: 4608,
“name”: “NVIDIA GeForce RTX 4070 Laptop GPU”,
“totalMemoryBytes”: “8585216000”,
“totalMemoryMB”: 8187.5
}
],
“initResult”: 0,
“valid”: [
“Graphics card: NVIDIA GeForce RTX 4070 Laptop GPU”
]
},
“Processor”: {
“OS”: “Windows 10 FallCreators”,
“avxSupported”: true,
“coreCount”: “16”,
“cpu”: “Intel(R) Core™ Ultra 7 155H”,
“datetime”: “2025-08-06 21:08:08”,
“hyperThreading”: “1”,
“motherboard”: ", ",
“ramCapacity”: “15.5202”,
“ramUsage”: “100”,
“ramUsed”: “8.69232”,
“threadCount”: “22”,
“valid”: [
“Processor: Intel(R) Core™ Ultra 7 155H”
]
},
“ZED SDK”: {
“CUDA Toolkit version”: “V12.8.61 -->located in C:/Program Files/NVIDIA GPU Computing Toolkit/CUDA/v12.8/bin/nvcc.exe”,
“CUDA loading”: false,
“ZED SDK Version (Diag)”: “5.0.5”,
“ZED SDK Version (RT)”: “5.0.5”,
“ai”: {
“checkAI”: true,
“cudaVersion”: 12080,
“tensorVersion”: 100900
},
“binFiles”: [
“nvinfer_10.dll”,
“nvinfer_builder_resource_10.dll”,
“nvinfer_dispatch_10.dll”,
“nvinfer_lean_10.dll”,
“nvinfer_plugin_10.dll”,
“nvinfer_vc_plugin_10.dll”,
“nvonnxparser_10.dll”,
“sl_ai64.dll”,
“sl_zed64.dll”,
“zlibwapi.dll”
],
“driverVersion”: “580.88”,
“drivervDllVersion”: “32.0.15.8088”,
“resourcesFiles”: [
],
“resourcesFilesExpected”: [
“objects_performance_3.2”
],
“runtimeDllVersion”: 12080,
“valid”: [
“ZED SDK version: 5.0.5”,
“CUDA version: V12.8.61”
]
}
}