Hi, None of the Zed tools except for Zed Explorer and Diagnostic will work correctly. They will all show the Windows error pop up " unable to start correctly (0xc0000279)". The Zed Explorer works perfectly fine, but the Diagnostic tool crashes when it reaches 20% when it checks the ZED SDK.
I am working with a Zed 2i camera with a 4060 and on Windows 11. I’ve tried installing Cuda 12 and 11.8 with their corresponding Zed SDKs, but the problem presists.
Hi @YanShing
Welcome to the StereoLabs community.
We need more details about your device’s status and system configuration to gain a clearer insight into the cause of your issue.
Could you connect the camera to the USB3 port, launch the ZED Diagnostic tool, and send the report file it produces?
Hi @Myzhar.
I can connect the camera with type-c cable, and it works with Zed Explorer and with the Windows camera app. The diagnostic tool automatically closes on its own when it runs, stopping at 20% when checking the SDK, so I am not sure whether there is an error log created or not(If there is one, I am not sure where in the directory I can find it).
Hi,
The first thing that you can try is to uninstall CUDA 11 and the ZED SDK.
Then download and install the ZED SDK for CUDA 12 which will help you install CUDA 12 instead of CUDA 11.
When working with an RTX GPU card, we recommend using CUDA 12 instead of CUDA 12.
I tried installing Cuda 12.8 and its SDK. I did not restart the computer after the installation and the Diagnostic tool worked, giving me a report saying that I need to reboot the computer(somthing to do with libraries and dependencies). I rebooted it afterwards and tried running the diagnostic tool again and it crashed in the same way as last time, stopping at 20% when it is checking for the zed SDK. (Sorry I forgot to download the report json file). However, I suspect that something was wrong with the installation or inclusion of dependencies as that is the part that caused a crash in the tools and everything.
I’ve also tried using an older version of SDK(4.2.5), but it gives me the same error. Right now, I am unable to recreate the situation where the diagnostic tool worked even with reinstallation.
You can try a fresh installation:
sudo apt purge nvidia* cuda*
sudo rm -rf /usr/local/cuda*