ZED sdk cannot find the camera

Software
1

Hi,

I have a ZED2i camera connected to a Jetson AGX Orin and have installed the ZED SDK for JetPack 6.1. However, when I launch the ZED Viewer, it shows “Searching for camera” even though the camera is connected and appears under lsusb (as shown in the picture). How can I resolve this issue?

2

Hi @charan

Welcome to the Stereolabs community.

Please run the ZED_Diagnostic command and share the content of the report file that it generates.

3

Hi,

This is what appeared after running the diagnostic.

image
image1294×860 216 KB

4

Please save the report and send it. If you are not allowed to send it, please copy and paste the content here.

5

I am unable to do either, I get this message when I try to paste the contents.

An error occurred: Sorry, new users can only put 2 links in a post.

6

Please copy the content and paste it as text

7
AI Models
valid
0 "MULTI CLASS DETECTION is optimized"
1 "MULTI CLASS MEDIUM DETECTION is optimized"
2 "MULTI CLASS ACCURATE DETECTION is optimized"
3 "HUMAN BODY FAST DETECTION is optimized"
4 "HUMAN BODY MEDIUM DETECTION is optimized"
5 "HUMAN BODY ACCURATE DETECTION is optimized"
6 "HUMAN BODY 38 FAST DETECTION is optimized"
7 "HUMAN BODY 38 MEDIUM DETECTION is optimized"
8 "HUMAN BODY 38 ACCURATE DETECTION is optimized"
9 "PERSON HEAD DETECTION is optimized"
10 "PERSON HEAD ACCURATE DETECTION is optimized"
11 "REID ASSOCIATION is optimized"
12 "NEURAL LIGHT DEPTH is optimized"
13 "NEURAL DEPTH is optimized"
14 "NEURAL PLUS DEPTH is optimized"
Camera Test
InternalDevicesCount (GMSL) 0
InternalDevicesCount (USB) 2
ZEDCount 0
ZEDs []
error
0 "<b>Camera not detected</b> <br/> Make sure the camera is plugged in or try another USB 3.0 port."
Devices
CorruptedFirmware false
GMSL driver ""
GMSLList []
MCUDetected true
USBList
0
USB_path "/3"
idProduct "0x0420"
idVendor "0x0bda"
1
USBMode 2
USB_path "/4/4/2"
bDescriptorType 1
bDeviceProtocol 0
bLength 18
bMaxPacketSize0 64
bNumConfigurations 1
bcdDevice "3.9"
bcdUSB "2.0"
bcdUSBClass 0
bcdUSBSubClass 0
busNumber 1
device "ZED2i MCU"
iManufacturer 1
iProduct 2
iSerial 3
idProduct "0xf881"
idVendor "0x2b03"
2
USBMode 2
USB_path "/4/4/1"
bDescriptorType 1
bDeviceProtocol 1
bLength 18
bMaxPacketSize0 64
bNumConfigurations 1
bcdDevice "1.0"
bcdUSB "2.16"
bcdUSBClass 239
bcdUSBSubClass 2
busNumber 1
device "ZED2i"
iManufacturer 1
iProduct 2
iSerial 4
idProduct "0xf880"
idVendor "0x2b03"
3
USB_path "/4/4"
idProduct "0x2512"
idVendor "0x0424"
4
USB_path "/4/2"
idProduct "0xc091"
idVendor "0x046a"
5
USB_path "/4"
idProduct "0x5420"
idVendor "0x0bda"
6
USB_path "/3"
idProduct "0x3549"
idVendor "0x13d3"
USBMode 2
ZED Camera Module Detected 63616
ZED MCU Module Detected 63617
ZEDDetected true
warning
0 "<b>No GMSL driver found.</b><br/> USB camera are not impacted by this."
GMSL Driver
dmesg
DMESG [DTS] LOG
0 "dmesg: read kernel buffer failed: Operation not permitted"
DMESG [MAX9x] LOG
0 "dmesg: read kernel buffer failed: Operation not permitted"
DMESG [PCA] LOG
0 "dmesg: read kernel buffer failed: Operation not permitted"
DMESG [ZEDX] LOG
0 "dmesg: read kernel buffer failed: Operation not permitted"
DTB list SLabs
0 "ls: cannot access '/boot/stereolabs/*': No such file or directory"
DTB list original
0 "/boot/dtb/kernel_tegra234-p3737-0000+p3701-0005-nv.dtb"
Dpkg list Stereolabs []
Dpkg list zed []
Driver list
/usr/lib/modules/5.15.148-tegra/kernel/drivers/stereolabs/max9295/sl_max9295.ko "not found"
/usr/lib/modules/5.15.148-tegra/kernel/drivers/stereolabs/max9296/max9296.ko "not found"
/usr/lib/modules/5.15.148-tegra/kernel/drivers/stereolabs/max9296/sl_max9296.ko "not found"
/usr/lib/modules/5.15.148-tegra/kernel/drivers/stereolabs/max96712/max96712.ko "not found"
/usr/lib/modules/5.15.148-tegra/kernel/drivers/stereolabs/max96712/sl_max96712.ko "not found"
/usr/lib/modules/5.15.148-tegra/kernel/drivers/stereolabs/zedone4k/sl_zedxone_uhd.ko "not found"
/usr/lib/modules/5.15.148-tegra/kernel/drivers/stereolabs/zedx/max96712.ko "not found"
/usr/lib/modules/5.15.148-tegra/kernel/drivers/stereolabs/zedx/sl_zedx.ko "not found"
/usr/lib/modules/5.15.148-tegra/kernel/drivers/stereolabs/zedxpro/sl_zedxpro.ko "not found"
EXTlinux file
0 "TIMEOUT 30"
1 "DEFAULT primary"
2 "MENU TITLE L4T boot options"
3 "LABEL primary"
4 " MENU LABEL primary kernel"
5 " LINUX /boot/Image"
6 " INITRD /boot/initrd"
7 " APPEND ${cbootargs} root=PARTUUID=f7f2ee4d-1975-4802-a451-5a53e86ee80f rw rootwait rootfstype=ext4 mminit_loglevel=4 console=ttyTCU0,115200 console=ttyAMA0,115200 firmware_class.path=/etc/firmware fbcon=map:0 nospectre_bhb video=efifb:off console=tty0 nv-auto-config"
8 "# When testing a custom kernel, it is recommended that you create a backup of"
9 "# the original kernel and add a new entry to this file so that the device can"
10 "# fallback to the original kernel. To do this:"
11 "#"
12 "# 1, Make a backup of the original kernel"
13 "# sudo cp /boot/Image /boot/Image.backup"
14 "#"
15 "# 2, Copy your custom kernel into /boot/Image"
16 "#"
17 "# 3, Uncomment below menu setting lines for the original kernel"
18 "#"
19 "# 4, Reboot"
20 "# LABEL backup"
21 "# MENU LABEL backup kernel"
22 "# LINUX /boot/Image.backup"
23 "# INITRD /boot/initrd"
24 "# APPEND ${cbootargs}"
I2C Trace list
I2C Trace /dev/i2C-0
0 " 0 1 2 3 4 5 6 7 8 9 a b c d e f"
1 "00: -- -- -- -- -- -- -- -- "
2 "10: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
3 "20: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
4 "30: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
5 "40: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
6 "50: UU -- -- -- -- -- UU -- -- -- -- -- -- -- -- -- "
7 "60: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
8 "70: -- -- -- -- -- -- -- -- "
I2C Trace /dev/i2C-1
0 " 0 1 2 3 4 5 6 7 8 9 a b c d e f"
1 "00: UU -- -- -- -- -- -- -- "
2 "10: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
3 "20: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
4 "30: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
5 "40: UU UU -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
6 "50: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
7 "60: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
8 "70: -- -- -- -- -- -- -- -- "
I2C Trace /dev/i2C-2
0 " 0 1 2 3 4 5 6 7 8 9 a b c d e f"
1 "00: -- -- -- -- -- -- -- -- "
2 "10: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
3 "20: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
4 "30: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
5 "40: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
6 "50: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
7 "60: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
8 "70: -- -- -- -- -- -- -- -- "
I2C Trace /dev/i2C-3
0 " 0 1 2 3 4 5 6 7 8 9 a b c d e f"
1 "00: -- -- -- -- -- -- -- -- "
2 "10: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
3 "20: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
4 "30: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
5 "40: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
6 "50: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
7 "60: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
8 "70: -- -- -- -- -- -- -- -- "
I2C Trace /dev/i2C-6
0 " 0 1 2 3 4 5 6 7 8 9 a b c d e f"
1 "00: -- -- -- -- -- -- -- -- "
2 "10: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
3 "20: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
4 "30: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
5 "40: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
6 "50: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
7 "60: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
8 "70: -- -- -- -- -- -- -- -- "
I2C Trace /dev/i2C-7
0 " 0 1 2 3 4 5 6 7 8 9 a b c d e f"
1 "00: -- -- -- -- -- -- -- -- "
2 "10: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
3 "20: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
4 "30: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
5 "40: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
6 "50: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
7 "60: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
8 "70: -- -- -- -- -- -- -- -- "
I2C Trace /dev/i2C-8
0 " 0 1 2 3 4 5 6 7 8 9 a b c d e f"
1 "00: -- -- -- -- -- -- -- -- "
2 "10: -- -- -- -- -- -- -- -- -- -- -- -- UU -- -- -- "
3 "20: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
4 "30: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
5 "40: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
6 "50: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
7 "60: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- "
8 "70: -- -- -- -- -- -- -- -- "
I2C Trace /dev/i2C-9
0 "Error: Bus doesn't support detection commands"
Jetpack
0 "# R36 (release), REVISION: 4.4, GCID: 41062509, BOARD: generic, EABI: aarch64, DATE: Mon Jun 16 16:07:13 UTC 2025"
1 "# KERNEL_VARIANT: oot"
2 "TARGET_USERSPACE_LIB_DIR=nvidia"
3 "TARGET_USERSPACE_LIB_DIR_PATH=usr/lib/aarch64-linux-gnu/nvidia"
Linux_uname
0 "Linux ubuntu 5.15.148-tegra #1 SMP PREEMPT Mon Jun 16 08:24:48 PDT 2025 aarch64 aarch64 aarch64 GNU/Linux"
ZED SDK Version
Diag "5.0.5"
RT "5.0.5"
ZEDX Daemon Status LS
0 "Unit zed_x_daemon.service could not be found."
ZEDX Driver State []
i2C Trace
0 "i2c-0\ti2c \t3160000.i2c \tI2C adapter"
1 "i2c-1\ti2c \tc240000.i2c \tI2C adapter"
2 "i2c-2\ti2c \t3180000.i2c \tI2C adapter"
3 "i2c-3\ti2c \t3190000.i2c \tI2C adapter"
4 "i2c-4\ti2c \tTegra BPMP I2C adapter \tI2C adapter"
5 "i2c-5\ti2c \t31b0000.i2c \tI2C adapter"
6 "i2c-6\ti2c \t31c0000.i2c \tI2C adapter"
7 "i2c-7\ti2c \tc250000.i2c \tI2C adapter"
8 "i2c-8\ti2c \t31e0000.i2c \tI2C adapter"
9 "i2c-9\ti2c \tNVIDIA SOC i2c adapter 0 \tI2C adapter"
Graphics Card
deviceCount 1
deviceDriverVersion 12060
devices
0
arch "Ampere"
computeCapability "8.7"
cores 1024
name "Orin"
totalMemoryBytes "65893453824"
totalMemoryMB 62840.89453125
glx_info "OpenGL vendor string: NVIDIA Corporation\nOpenGL renderer string: NVIDIA Tegra Orin (nvgpu)/integrated\nOpenGL core profile version string: 4.6.0 NVIDIA 540.4.0\nOpenGL core profile shading language version string: 4.60 NVIDIA\nOpenGL core profile context flags: (none)\nOpenGL core profile profile mask: core profile\nOpenGL core profile extensions:\nOpenGL version string: 4.6.0 NVIDIA 540.4.0\nOpenGL shading language version string: 4.60 NVIDIA\nOpenGL context flags: (none)\nOpenGL profile mask: (none)\nOpenGL extensions:\nOpenGL ES profile version string: OpenGL ES 3.2 NVIDIA 540.4.0\nOpenGL ES profile shading language version string: OpenGL ES GLSL ES 3.20\nOpenGL ES profile extensions:\n"
initResult 0
valid
0 "<b>Graphics card: </b> Orin"
Processor
L4T version "36.4.4"
OS "Ubuntu 22.04.5 LTS "
avxSupported false
coreCount "12"
cpu " ARMv8 Processor rev 1 (v8l)"
datetime "2025-09-02 09:44:43"
hyperThreading "0"
motherboard "Jetson, NVIDIA"
ramCapacity "65.893454"
ramUsage ""
ramUsed "6.812856"
threadCount "12"
valid
0 "<b>Processor: </b> ARMv8 Processor rev 1 (v8l)"
1 "<b>Motherboard: </b> Jetson, NVIDIA"
ZED SDK
CUDA Toolkit version "V12.6.68 -->located in /usr/local/cuda-12.6/bin/nvcc"
CUDA loading false
GPU Driver Version "Driver Version : 540.4.0"
GPU Performance " Performance State : N/A"
ZED SDK Version (Diag) "5.0.5"
ZED SDK Version (RT) "5.0.5"
ai
checkAI true
cudaVersion 12060
tensorVersion 100300
binFiles
0 "libsl_ai.so"
1 "libsl_zed.so"
resourcesFiles
0 "neural_depth_5.3.model"
1 "neural_depth_light_5.2.model"
2 "objects_accurate_3.2.model"
3 "objects_medium_3.2.model"
4 "objects_performance_3.2.model"
5 "person_head_accurate_2.6.model"
6 "person_head_performance_2.6.model"
7 "person_reid_1.4.model"
8 "skeleton_body18_3.2.model"
9 "skeleton_body38_3.5.model"
resourcesFilesExpected
0 "objects_performance_3.2"
valid
0 "<b>ZED SDK version:</b> 5.0.5"
1 "<b>CUDA version:</b> V12.6.68"
8

The camera is detected, but the video stream is not available to the ZED SDK.

Have you modified the file system of the AGX Orin in some way?

Can you see the camera stream if you use cheese or guvcviewer?

9

Hi,

The problem has been fixed, the problem was with the USB cable, Once I tried the camera with stereo labs USB cable everything worked fine. Thank you all for your help.

1 Like