ZED Link Driver 1.3.1 causing problem with Jetpack6.2.1 on ZED Box Orin NX 16GB

eshan · July 22, 2025, 12:44pm

I have a ZED Box Orin NX 16 GB flashed with Ubuntu 22.0.4 and Jetpack 6.2.1+b38 (Jetson Linux 36.4.4) installed. Installing the latest SDK and Link driver is causing dependency issue with the dpkg. The ZEDX stereo camera does not stream to ZED box. I can no longer use sudo apt commands or run any tool installed with apt.

Following are the steps to reproduce:

I installed libq5core5a.

sudo apt install libqt5core5a

I installed the SDK 5.0, specifically, ZED_SDK_TegraL4T36.4v5.0.3.zstd
However, when prompted to optimize the AI models during installation, I selected ‘No’.
I installed the latest ZED Link driver i.e., stereolabs-zedbox-duo_1.3.1-LI-MAX96712-all-ZEDBOX-L4T36.4.0_arm46

ZED_Diagnostic shows GMSL driver is present but ZED_Explorer does not stream anything. Running sudo dmesg | grep zedx returns nothing.

Running sudo apt upgrade now returns:

Errors were encountered while processing:
nvidia-l4t-bootloader
nvidia-l4t-kernel
nvidia-l4t-kernel-headers
nvidia-l4t-jetson-io
nvidia-l4t-kernel-oot-modules
nvidia-l4t-display-kernel
nvidia-l4t-kernel-oot-headers
nvidia-l4t-kernel-dtbs
E: Sub-process /usr/bin/dpkg returned an error code (1)

Thinking that there may have been an issue installing the driver, I removed the driver with:

sudo dpkg -r stereolabs-zedbox-duo

But reinstalling the driver this time returns:

dpkg: dependency problems prevent configuration of stereolabs-zedbox-duo:
 stereolabs-zedbox-duo depends on nvidia-l4t-rt-kernel (>= 5.15.148-rt-tegra-36.4.0-20240912212859) | nvidia-l4t-kernel (>= 5.15.148-tegra-36.4.0-20240912212859); however: 
  Package nvidia-l4t-rt-kernel is not installed.
  Package nvidia-l4t-kernel is not configured yet.
 stereolabs-zedbox-duo depends on nvidia-l4t-rt-kernel (<= 5.15.148-rt-tegra-36.4.4-20250616085344) | nvidia-l4t-kernel (<= 5.15.148-tegra-36.4.4-20250616085344); however: 
  Package nvidia-l4t-rt-kernel is not installed.
  Package nvidia-l4t-kernel is not configured yet.

dpkg: error processing package stereolabs-zedbox-duo (--install):
 dependency problems - leaving unconfigured
Errors were encountered while processing: 
 steorelabs-zedbox-duo

Trying to reconfigure broken packages with sudo dpkg --configure -a returns the same error:

Errors were encountered while processing:
nvidia-l4t-bootloader
nvidia-l4t-kernel
nvidia-l4t-kernel-headers
nvidia-l4t-jetson-io
nvidia-l4t-kernel-oot-modules
nvidia-l4t-display-kernel
nvidia-l4t-kernel-oot-headers
nvidia-l4t-kernel-dtbs
E: Sub-process /usr/bin/dpkg returned an error code (1)

How can I resolve this? We tried on another ZED Box with the same configuration and got the exact same issues so flashing the ZED Box will still lead to this issue once I install the SDK and driver.

cat /etc/nv_tegra_release returns:

# R36 (release), REVISION: 4.4, GCID: 41062509, BOARD: generic, EABI: aarch64, DATE: Mon Jun 16 16:07:13 UTC 2025
# KERNEL_VARIANT: oot
TARGET_USERSPACE_LIB_DIR=nvidia
TARGET_USERSPACE_LIB_DIR_PATH=usr/lib/aarch64-linux-gnu/nvidia

The ZEDX driver stereolabs-zedbox-duo_1.3.1-LI-MAX96712-all-ZEDBOX-L4T36.4.0_arm46 is for L4T36.4.0 while my jetson Linux is 36.4.4. Is this the possible problem? In that case is there a driver for 36.4.4?

Thank you for your assistance.

Myzhar · July 22, 2025, 4:19pm

Hi @eshan
Welcome to the Stereolabs community.

Are you sure that you downloaded the correct ZED X Driver installer?
It seems that you tried to install the ZED X Driver for Real Time Kernel instead of the standard version: nvidia-l4t -rt- kernel.

Please send the output of the command sudo dpkg -l | grep stereolabs.

eshan · July 23, 2025, 8:12am

The command sudo dpkg -l | grep stereolabs returns:

iU stereolabs-zedbox-duo 1.3.1-LI-MAX96712-all-ZEDBOX-L4T36.4.0 arm64 NVIDIA Kernel DTB Modified Package by Stereolabs

Is this the correct driver for my setup?

Myzhar · July 23, 2025, 11:23am

OK, please uninstall it:
sudo dpkg -r stereolabs-zedbox-duo
Then reinstall the correct package:

https://stereolabs.sfo2.cdn.digitaloceanspaces.com/utils/drivers/ZEDX/1.3.1/R36.4/stereolabs-zedbox-duo_1.3.1-LI-MAX96712-all-ZEDBOX-L4T36.4.0_arm64.deb

eshan · July 24, 2025, 3:36pm

The link you provided is exactly the driver I installed. The image below shows the SDK and the driver I downloaded in the ZED Box. The file name for the driver matches what you shared and is not the real time variant (which has a -rt- in its name).

Since, the dpkg itself seems to have a problem after the installation, I can not run any command that installs anything. Installing anything, including firefox, returns:

Errors were encountered while processing:
nvidia-l4t-bootloader
nvidia-l4t-kernel
nvidia-l4t-kernel-headers
nvidia-l4t-jetson-io
nvidia-l4t-kernel-oot-modules
nvidia-l4t-display-kernel
nvidia-l4t-kernel-oot-headers
nvidia-l4t-kernel-dtbs
E: Sub-process /usr/bin/dpkg returned an error code (1)

I think I will have to reset the ZED box. After resetting, I can install that driver again to let you know if the issue occurs again. Since it happened across two ZED Boxes, it may occur again. Do you think the problem may be elsewhere?

Myzhar · July 25, 2025, 8:49am

It appears to be a problem with apt dependencies caused by a recent NVIDIA update.
Normally, the listed packages are part of the nvidia-jetpack package.
You can try to force an upgrade by entering the commands

sudo apt update
sudo apt install nvidia-jetpack

You can read more here.

Myzhar · July 31, 2025, 4:28pm

Hi @eshan
we have a procedure to fix the issue:

sudo apt-get autoclean
sudo mv /var/lib/dpkg/info/ /var/lib/dpkg/backup/
sudo mkdir /var/lib/dpkg/info/
sudo apt-get update
sudo apt-get -f install

Then reinstall the ZED X Driver.

Please confirm that it works for you.

eshan · August 4, 2025, 9:26am

I followed your above mentioned steps and everything works now.

Thank you very much for your support!

nyrjan · August 23, 2025, 5:20pm

Hi @Myzhar today had very similar issue after re-flashing jetpack on my zedbox(jetson orin nx16gb) and installing latest sdk and driver (duo capture card for 2 zed x mini connected csi ribbon cable). I attached the terminal output in the txt file and json diagnostic file for reference.

One more thing I observe in the jtop and nvidia-smi is missing some details I see there is MISSING jetpack, how this can be fixed, probably related to previous issue though. Apparently it appears after re-flashing (successful using yours guide) and installing latest SDK with driver?

Any ideas how to fix?

ZED_Diagnostic_Results.json (18.1 KB)

Myzhar · August 28, 2025, 8:11am

Have you installed the required Jetpack packages?

sudo apt update
sudo apt upgrade -y
sudo apt install nvidia-jetpack