Zed Explorer does not open Zed2i Camera

Software
1

Hello!

I recently purchased the Zed2i USB camera. Opening the App and connecting the camera to the computer does nothing. Its stuck on “Opening Camera”.

It seems that it has something to do with the USB. I cannot upload a file but I will paste below a snippet of it.

    "Camera Test": {
        "InternalDevicesCount (GMSL)": 0,
        "InternalDevicesCount (USB)": 2,
        "ZEDCount": 1,
        "ZEDs": [
        ],
        "camera": {
            "Device ID": 1,
            "Init Output": "Unknown"
        },
        "error": [
            "<b>Specific resolutions are not available</b> <br/> Replug your device or connect the camera to another <b>USB 3.0</b> port."
        ],
        "resolutions": {
            "HD1080@15": {
                "initialization": "Error : Camera not found in system path",
                "status": false
            },
            "HD1080@30": {
                "initialization": "Error : Camera not found in system path",
                "status": false
            },
2

Installing the last version of the SDK still does not fix the problem (version 5.0.7). Now instead of closing, the explorer is stuck on “Opening the camera 0.”.

This is weird because the app worked once and now it does not. Nothing changed.

3

Hi @mariosconsta
Are you using the original ZED 2i cable?
Are the screws strongly fastened?
Are you using USB3 extenders or USB3 hubs?

4

Hello Myzhar,

  1. Yes I am using the original cable that came with the box
  2. Screws are fastened
  3. No usb hubs or extenders. The camera is connected straight to the laptop.

My laptop does not have a GPU or CUDA, but I was told that the explorer should work regardless but I will not have access to the AI features.

image
image1717×136 7.14 KB

Camera is visible in Device Manager.

And I can access it through the camera app as well and take pictures.

5

This is a piece of important information.

I’ve just tested a ZED 2i on a laptop PC wth no NVIDIA GPU card and I was able to open the camera stream with ZED Explorer.

Please check the following:

  • You are using the latest ZED SDK v5.1.
  • You have NOT installed CUDA when the ZED SDK asked you to do it.
  • You connected the ZED 2i to a USB3 port.
6

Hello!

I did exactly what you instructed me and the problem persists.

The Zed Explorer app crashes once I connect the camera to my laptop.

You can see a video - https://drive.google.com/file/d/1tXBCcaKQja-T6IoOGddIMEZcnCuQ48dh/view?usp=drive_link

Is there a way to reset the camera’s firmware without the app? Maybe the camera is “bricked” or something.

I am on a Windows 11 computer.

7

No, and this is not required, other than dangerous.

Please test the camera with a PC with an NVIDIA GPU to check if the camera is good.

8

I will and get back to you!

This is a long shot, but does the SDK work with AMD cards or only CUDA? My personal computer has an AMD GPU.

9

Only NVIDIA GPU because CUDA is a mandatory dependency.