ZED_Depth_Viewer failing to open camera

I’m using a ZEDM camera connected via usbc to a laptop (Nvidia T500 GPU).
When I try to use the ZED_Depth_Viewer application I get the following error. Below I have attached the output of ZED_Diagnostic.

user@field3:~$ ZED_Depth_Viewer
[2024-11-30 23:54:29 UTC][ZED][INFO] Logging level INFO
[2024-11-30 23:54:29 UTC][ZED][INFO] Logging level INFO
[2024-11-30 23:54:30 UTC][ZED][INFO] [Init] Depth mode: ULTRA
[2024-11-30 23:54:31 UTC][ZED][INFO] [Init] Camera successfully opened.
[2024-11-30 23:54:31 UTC][ZED][INFO] [Init] Camera FW version: 1523
[2024-11-30 23:54:31 UTC][ZED][INFO] [Init] Video mode: HD1080@30
[2024-11-30 23:54:31 UTC][ZED][INFO] [Init] Serial Number: S/N 10075785
in bool ImageHandler::initialize(sl::Mat&) : Err [999]: unknown error.
Stack trace (most recent call last):
#28 Object “[0xffffffffffffffff]”, at 0xffffffffffffffff, in
#27 Object “ZED_Depth_Viewer”, at 0x562625e8fced, in
#26 Object “/lib/x86_64-linux-gnu/libc.so.6”, at 0x7f68d8450082, in __libc_start_main
#25 Object “ZED_Depth_Viewer”, at 0x562625e8efc6, in
#24 Object “ZED_Depth_Viewer”, at 0x562625ebe72d, in
#23 Object “ZED_Depth_Viewer”, at 0x562625eb97ce, in
#22 Object “ZED_Depth_Viewer”, at 0x562625ed2619, in
#21 Object “/lib/x86_64-linux-gnu/libQt5Core.so.5”, at 0x7f68d8a853aa, in QEventLoop::exec(QFlagsQEventLoop::ProcessEventsFlag)
#20 Object “/lib/x86_64-linux-gnu/libQt5Core.so.5”, at 0x7f68d8ade434, in QEventDispatcherGlib::processEvents(QFlagsQEventLoop::ProcessEventsFlag)
#19 Object “/lib/x86_64-linux-gnu/libglib-2.0.so.0”, at 0x7f68d69424a2, in g_main_context_iteration
#18 Object “/lib/x86_64-linux-gnu/libglib-2.0.so.0”, at 0x7f68d69423ff, in
#17 Object “/lib/x86_64-linux-gnu/libglib-2.0.so.0”, at 0x7f68d694217c, in g_main_context_dispatch
#16 Object “/lib/x86_64-linux-gnu/libQt5Core.so.5”, at 0x7f68d8ade06b, in
#15 Object “/lib/x86_64-linux-gnu/libQt5Core.so.5”, at 0x7f68d8add77f, in QTimerInfoList::activateTimers()
#14 Object “/lib/x86_64-linux-gnu/libQt5Core.so.5”, at 0x7f68d8a86809, in QCoreApplication::notifyInternal2(QObject*, QEvent*)
#13 Object “/lib/x86_64-linux-gnu/libQt5Widgets.so.5”, at 0x7f68d95740ef, in QApplication::notify(QObject*, QEvent*)
#12 Object “/lib/x86_64-linux-gnu/libQt5Widgets.so.5”, at 0x7f68d956aa65, in QApplicationPrivate::notify_helper(QObject*, QEvent*)
#11 Object “/lib/x86_64-linux-gnu/libQt5Core.so.5”, at 0x7f68d8ab2bc4, in QObject::event(QEvent*)
#10 Object “/lib/x86_64-linux-gnu/libQt5Core.so.5”, at 0x7f68d8abf3ed, in QTimer::timeout(QTimer::QPrivateSignal)
#9 Object “/lib/x86_64-linux-gnu/libQt5Core.so.5”, at 0x7f68d8ab21cf, in QMetaObject::activate(QObject*, int, int, void**)
#8 Object “ZED_Depth_Viewer”, at 0x562625e90207, in
#7 Object “ZED_Depth_Viewer”, at 0x562625ebf5c3, in
#6 Object “ZED_Depth_Viewer”, at 0x562625ebf184, in
#5 Object “ZED_Depth_Viewer”, at 0x562625eba7c6, in
#4 Object “ZED_Depth_Viewer”, at 0x562625eca7cf, in
#3 Object “ZED_Depth_Viewer”, at 0x562625ec9782, in
#2 Object “ZED_Depth_Viewer”, at 0x562625f2c1cd, in
#1 Object “ZED_Depth_Viewer”, at 0x562625ee83ad, in
#0 Object “/lib/x86_64-linux-gnu/libcuda.so.1”, at 0x7f68e4f29878, in
Segmentation fault (Signal sent by the kernel [(nil)])
Segmentation fault (core dumped)

Here is the output of nvidia-smi:

Sat Nov 30 20:07:10 2024
±----------------------------------------------------------------------------------------+
| NVIDIA-SMI 565.57.01 Driver Version: 565.57.01 CUDA Version: 12.7 |
|-----------------------------------------±-----------------------±---------------------+
| GPU Name Persistence-M | Bus-Id Disp.A | Volatile Uncorr. ECC |
| Fan Temp Perf Pwr:Usage/Cap | Memory-Usage | GPU-Util Compute M. |
| | | MIG M. |
|=========================================+========================+======================|
| 0 NVIDIA T500 On | 00000000:01:00.0 Off | N/A |
| N/A 53C P8 N/A / 5001W | 10MiB / 4096MiB | 0% Default |
| | | N/A |
±----------------------------------------±-----------------------±---------------------+

±----------------------------------------------------------------------------------------+
| Processes: |
| GPU GI CI PID Type Process name GPU Memory |
| ID ID Usage |
|=========================================================================================|
| 0 N/A N/A 1118 G /usr/lib/xorg/Xorg 4MiB |
| 0 N/A N/A 1532 G /usr/lib/xorg/Xorg 4MiB |
±----------------------------------------------------------------------------------------+

When I using prime-select query I get nvidia.

ZED_Explorer appears to function fine.

Here is the output of ZED_Diagnostic:

ZED_Diagnostic_Results.json (10.6 KB)

Hi @jdcast

Is Secure Boot enabled in the BIOS? If yes, then try to disable it.

Hi @Myzhar,
No, Secure Boot is disabled.

Please try to update the GPU driver and install the latest ZED SDK v4.2.2.