zed box orion nx 16GB

Hardware
1

I have a ZED Box ONX1 that no longer powers on and cannot enter recovery mode.
I have followed all the recommended steps from your documentation:

  • Tested both 12V adapter power and PoE power → the green LED does not turn on at all.
  • Connected the OTG cable (micro-USB ↔ USB-A) directly to a laptop, without a hub, using a data cable.
  • Checked `dmesg` and `lsusb` on the host machine (Ubuntu 22.04) → the device does not appear as NVIDIA APX (0955:7323).
  • Disconnected all peripherals from the ZED Box during testing.
  • Tried the procedures from your official page (reset, update, recovery using SDK Manager and manual flashing), but the system is not detected over USB and does not boot.

At this point, it seems the unit does not start at all (no normal boot, no recovery mode).

Could you please confirm the next steps for service/RMA, or advise if there is any further diagnostic procedure I can try?

Thank you,

2

Hi @MichaelBox
Welcome to the Stereolabs community.

SDK Manager is not part of the Stereolabs official documentation. What documentation have you followed?

Please perform all the tests described in the official troubleshooting guide.

3

„We have found information about the SDK Manager related to the flashing procedure, as shown in the attached picture, but it did not work.”

image
image1023×176 13.2 KB

4

Actually, the Warning states that the NVIDIA SDK Manager is not supported.

Have you followed all the steps indicated in the official troubleshooting guide?

5

Yes, I did.
I have followed all the indicated steps and understood that I need to return the device for warranty.

However, I am now experiencing an issue with another device with the same configuration: it powers on but does not display any image, and then shuts down automatically. No error message is shown.

I also tested it using OTG – the device is detected, but after approximately 4 minutes it disconnects. After that, I need to wait around 2 hours before I am able to power it on again. I am using the original cable provided in the box.

Could you please advise what I should do in this case? I have already checked the official website, but I could not find any information regarding this problem.

6

Yes, I did.
I have followed all the indicated steps and understood that I need to return the device for warranty.

However, I am now experiencing an issue with another device with the same configuration: it powers on but does not display any image, and then shuts down automatically. No error message is shown.

I also tested it using OTG – the device is detected, but after approximately 4 minutes it disconnects. After that, I need to wait around 2 hours before I am able to power it on again. I am using the original cable provided in the box.

Could you please advise what I should do in this case? I have already checked the official website, but I could not find any information regarding this problem.

7

Please send two different emails to support@stereolabs.com describing the problems of the two devices.
This will allow us to track the problems separately.

8

done i have send it hope that we gone find the issue