[ZED Box Orin NX] Power LED off – no boot after freeze

Hardware
1

Hi all,

My ZED Box (Orin NX 16 GB) suddenly stopped working after running a program that caused a system freeze. After forced shutdown, it no longer powers on — the Power LED is completely off.

Here’s a summary of what I’ve tested so far:

| Test | Result |
| Using original 12 V 3 A power supply from Stereolabs | :heavy_check_mark: Verified with multimeter and other device – works fine |
| Full power cycle (unplugged for 1+ minute) | ✘ No change |
| USB-OTG + lsusb to detect recovery mode | ✘ Device not visible |
| Power LED status | :black_circle: Always off |
| Barrel connector inspection | :heavy_check_mark: No visible damage or looseness |

The Jetson module itself was streaming with 4 zed X connected before the crash.

Is there any last test I should try before opening an RMA?

Thanks in advance for any advice or instructions.

2

Hello Cubia,

We had the same issue with 2 zedbox’s.
we had sometimes luck by plugin/ out the zedbox power connector couple of times after each other with 5sec time in between.(watch closely of the green led) but if that not helping, I think you need to start the RMA procedure.