Zed box Orin NX and Zed 2i. Problem of diagnostics and "Zed Explorer"

I ran diagnostic on ZED Box Orin NX with connected ZED 2i camera. Then displayed diagnostic output “Specific resolutions are not available Replug your device or connect the camera to another USB 3.0 port.”.
I tried all 3 USB 3.0 ports and still get the same error.
I tried connect camera to my PC with ZED SDK exactly the same - still get the same error.
ZED Explorer show that it is trying to connect to the camera.

But I tried run “ZED Depth Viewer” and “ZEDfu” and they could open the camera and worked with it successfully, both on my PC and ZED Box.

Diagnostic.json

{
“AI Models”: {
“info”: [
“MULTI CLASS DETECTION is not optimized”,
“MULTI CLASS MEDIUM DETECTION is not optimized”,
“MULTI CLASS ACCURATE DETECTION is not optimized”,
“HUMAN BODY FAST DETECTION is not optimized”,
“HUMAN BODY MEDIUM DETECTION is not optimized”,
“HUMAN BODY ACCURATE DETECTION is not optimized”,
“HUMAN BODY 38 FAST DETECTION is not optimized”,
“HUMAN BODY 38 MEDIUM DETECTION is not optimized”,
“HUMAN BODY 38 ACCURATE DETECTION is not optimized”,
“PERSON HEAD DETECTION is not optimized”,
“PERSON HEAD ACCURATE DETECTION is not optimized”,
“REID ASSOCIATION is not optimized”,
“NEURAL DEPTH is not optimized”,
“NEURAL PLUS DEPTH is not optimized”
]
},
“Camera Test”: {
“InternalDevicesCount”: 1,
“ZEDCount”: 1,
“camera”: {
“Device ID”: 0,
“Init Output”: “Unknown”
},
“error”: [
Specific resolutions are not available
Replug your device or connect the camera to another USB 3.0 port.”
],
“resolutions”: {
“HD1080@15”: {
“fps (input)”: 15,
“fps (output)”: 15,
“height (input)”: 1080,
“height (output)”: 1080,
“initialization”: “OK”,
“status”: true,
“width (input)”: 1920,
“width (output)”: 1920
},
“HD1080@30”: {
“fps (input)”: 30,
“fps (output)”: 23,
“height (input)”: 1080,
“height (output)”: 1080,
“initialization”: “OK”,
“status”: true,
“width (input)”: 1920,
“width (output)”: 1920
},
“HD2K@15”: {
“fps (input)”: 15,
“fps (output)”: 15,
“height (input)”: 1242,
“height (output)”: 1242,
“initialization”: “OK”,
“status”: true,
“width (input)”: 2208,
“width (output)”: 2208
},
“HD720@15”: {
“fps (input)”: 15,
“fps (output)”: 15,
“height (input)”: 720,
“height (output)”: 720,
“initialization”: “OK”,
“status”: true,
“width (input)”: 1280,
“width (output)”: 1280
},
“HD720@30”: {
“fps (input)”: 30,
“fps (output)”: 30,
“height (input)”: 720,
“height (output)”: 720,
“initialization”: “OK”,
“status”: true,
“width (input)”: 1280,
“width (output)”: 1280
},
“HD720@60”: {
“initialization”: “Unknown”,
“status”: false
},
“VGA@100”: {
“fps (input)”: 100,
“fps (output)”: 100,
“height (input)”: 376,
“height (output)”: 376,
“initialization”: “OK”,
“status”: true,
“width (input)”: 672,
“width (output)”: 672
},
“VGA@15”: {
“fps (input)”: 15,
“fps (output)”: 15,
“height (input)”: 376,
“height (output)”: 376,
“initialization”: “OK”,
“status”: true,
“width (input)”: 672,
“width (output)”: 672
},
“VGA@30”: {
“fps (input)”: 30,
“fps (output)”: 30,
“height (input)”: 376,
“height (output)”: 376,
“initialization”: “OK”,
“status”: true,
“width (input)”: 672,
“width (output)”: 672
},
“VGA@60”: {
“fps (input)”: 60,
“fps (output)”: 60,
“height (input)”: 376,
“height (output)”: 376,
“initialization”: “OK”,
“status”: true,
“width (input)”: 672,
“width (output)”: 672
}
},
“sensors”: {
}
},
“Devices”: {
“CorruptedFirmware”: false,
“GMSL driver”: “ii stereolabs-zedbox-onx8 1.1.0-SL-MAX9296-ZEDBOX-L4T36.3.0 arm64 NVIDIA Kernel DTB Modified Package by Stereolabs\n”,
“GMSL driver compatiblity”: “OK”,
“GMSLList”: [
],
“USBList”: [
{
“USBMode”: 3,
“USB_path”: “/1/1/1”,
“bDescriptorType”: 1,
“bDeviceProtocol”: 1,
“bLength”: 18,
“bMaxPacketSize0”: 9,
“bNumConfigurations”: 1,
“bcdDevice”: “1.0”,
“bcdUSB”: “3.0”,
“bcdUSBClass”: 239,
“bcdUSBSubClass”: 2,
“busNumber”: 2,
“device”: “ZED2i”,
“iManufacturer”: 1,
“iProduct”: 2,
“iSerial”: 4,
“idProduct”: “0xf880”,
“idVendor”: “0x2b03”
},
{
“USB_path”: “/1/1”,
“idProduct”: “0x0211”,
“idVendor”: “0x2109”
},
{
“USB_path”: “/1”,
“idProduct”: “0x0211”,
“idVendor”: “0x2109”
},
{
“USB_path”: “/3/1”,
“idProduct”: “0x2211”,
“idVendor”: “0x2109”
},
{
“USB_path”: “/3”,
“idProduct”: “0x2211”,
“idVendor”: “0x2109”
},
{
“USB_path”: “/2/3”,
“idProduct”: “0x0032”,
“idVendor”: “0x8087”
},
{
“USB_path”: “/2”,
“idProduct”: “0x0608”,
“idVendor”: “0x05e3”
}
],
“USBMode”: 3,
“ZED Camera Module Detected”: 63616,
“ZEDDetected”: true
},
“Graphics Card”: {
“deviceCount”: 1,
“deviceDriverVersion”: 12020,
“devices”: [
{
“arch”: “Ampere”,
“computeCapability”: “8.7”,
“cores”: 512,
“name”: “Orin”,
“totalMemoryBytes”: “16416481280”,
“totalMemoryMB”: 15655.9765625
}
],
“glx_info”: “OpenGL vendor string: NVIDIA Corporation\nOpenGL renderer string: NVIDIA Tegra Orin (nvgpu)/integrated\nOpenGL core profile version string: 4.6.0 NVIDIA 540.3.0\nOpenGL core profile shading language version string: 4.60 NVIDIA\nOpenGL core profile context flags: (none)\nOpenGL core profile profile mask: core profile\nOpenGL core profile extensions:\nOpenGL version string: 4.6.0 NVIDIA 540.3.0\nOpenGL shading language version string: 4.60 NVIDIA\nOpenGL context flags: (none)\nOpenGL profile mask: (none)\nOpenGL extensions:\nOpenGL ES profile version string: OpenGL ES 3.2 NVIDIA 540.3.0\nOpenGL ES profile shading language version string: OpenGL ES GLSL ES 3.20\nOpenGL ES profile extensions:\n”,
“initResult”: 0,
“valid”: [
Graphics card: Orin”
]
},
“Processor”: {
“L4T version”: “36.3.0”,
“OS”: "Ubuntu 22.04.4 LTS ",
“avxSupported”: false,
“coreCount”: “8”,
“cpu”: “”,
“datetime”: “2024-12-12 22:42:07”,
“hyperThreading”: “0”,
“motherboard”: “Jetson, NVIDIA”,
“ramCapacity”: “16,416481”,
“ramUsage”: “”,
“ramUsed”: “3,388637”,
“threadCount”: “0”,
“valid”: [
"Processor: “,
Motherboard: Jetson, NVIDIA”
]
},
“ZED SDK”: {
“CUDA Toolkit version”: “V12.2.140 -->located in /usr/local/cuda-12.2/bin/nvcc”,
“CUDA loading”: false,
“GPU Driver Version”: “Driver Version : N/A”,
“GPU Performance”: " Performance State : N/A”,
“ZED SDK Version (Diag)”: “4.1.4”,
“ZED SDK Version (RT)”: “4.1.4”,
“ai”: {
“checkAI”: true,
“cudaVersion”: 12020,
“cudnnCudartVersion”: 12020,
“cudnnVersion”: 8904,
“cudnnVersionExpected”: 8904,
“tensorVersion”: 8602
},
“binFiles”: [
“libsl_ai.so”,
“libsl_zed.so”,
“libsl_zed_static.a”
],
“resourcesFiles”: [
],
“resourcesFilesExpected”: [
“objects_performance_3.2”
],
“valid”: [
ZED SDK version: 4.1.4”,
CUDA version: V12.2.140”
]
}
}

Hi @DGDarkKing
Welcome to the StereoLabs community.

What you described seems a cable issue.
Are you using the original screwed cable?
Are the screws strongly strengthened?
What’s the length of the cable?

Yes, the cable is original.
Screws are strongly tightened enough so that they dont wiggle, but they are not too tight either.
The cable is 10 meters long.

By the way about the cable length - it seems to have two signal amplifiers and each of them has one usb port. What type of usb port is it for? (usb mini or another)

You must use a 5V power supplier to ingest additional power into the cable to establish a reliable connection.
The USB3 ports of NVIDIA Jetson devices do not provide enough power to drive ZED Cameras with cables longer than 5 m, so additional power is required.

Thank you!
Does the additional power require a usb micro or another type of usb?

Judging by port, it seems to require a usb micro, but I tried using the usb micro* from the ZED Box orin NX, and it does not fit all the way in. It was difficult to pull out.

  • Specifications indicate that the kit includes a usb mini, but it seems to be a usb micro

It’s a micro USB. You can use a USB micro power supplier, like these.

I tried connecting the usb micro from the ZED Box (by color, it appears to be usb 2.0) and a random usb micro from my tool kit (it is black and very old, possibly also usb 2.0).
I connected both to my PC USB 3.0 ports - the outputs of both “Explorer” and “Diagnostic” also failed.

Okay, then I am waiting for necessary components from my team and will continue working with the ZED equipment.

The camera can work without additional power suppliers. Its connection wire from kit was tightly rolled up. Today I was wearing headphones and heard that when I touched the cable then, it made connection sounds. I unwound it and rolled it to wider circle, and now the camera works great everywhere.
However, we connect additional power just in case.
Thanks for the help.