ZED Box nano recovery forced matter

Software
1

Dear Stereolabs Team

I am currently attempting to update my ZED Box Nano (Jetson-based model). I connected the device via the OTC port as instructed, but there was no response. Therefore, I proceeded with the forced recovery procedure. However, after this step, the device does not seem to power on at all.

Additionally, I noticed that the serial number of my device starts with “GTW ONX.” Could this be related to the issue?

I would appreciate any guidance or support you can provide to help resolve this problem.

2

Hi @Hamin242

Please try this:

  1. Power off the device
  2. Disconnect all the cables
  3. Connect a micro-USB cable to the OTG port and to the host device
  4. Plug the power connector
  5. Open a terminal console on the host device
  6. Enter the command lsusb
  7. Check if a device named NVIDIA Corp. APX is listed and send me the associated ID xxxx:yyyy values
3

Hi @Myzhar

My ID is “Bus 001 Device 125: ID 0955:7020 NVIDIA Corp. L4T (Linux for Tegra) running on Tegra”.

Is it normal for the device to not power on properly when connected on OTG? it is hard for me to power on …

Without OTG, it is also hard to power on. Is it cable issue ? or port?

4

Please send me a picture of your device because this does not match the previous information.

When the ZED Box is in Force Recovery mode, you do not see anything on the screen and the power led is OFF.
You can only interact with it from the host device, as described in the documentation.

5

image
image3024×4032 1.82 MB

Processing: image.jpg…

Sorry is not Nano based.

I bought a Stereo Perception ZED Box Orin NX 16GB.
“Stereo Perception Kit - USB 3.0” bought.

when connected OTG. it dosent interact.

Screenshot from 2025-05-26 16-41-13
Screenshot from 2025-05-26 16-41-13945×143 31.6 KB

6

Please try this procedure:

  1. disconnect the power cable
  2. connect the micro USB cable to the OTG port and to the host PC
  3. insert the power plug

Then, open a terminal console on the host and verify that the device is listed by using the lsusb command.

Please note:

image
image993×133 17 KB

7

Please send the complete serial number, omitting the last 4 characters

8

S/N is GTW ONX1 E114****

Can I update using a USB flash drive?

9

The boot procedure with USB Flash drive is required only for ZED Box models with S/N GTWONX.

For this S/N you can simply follow this procedure.