Hello, we have been using a few ZED Box Mini devices with the fan accessory for a project (where there is medium/relatively high vehicle vibration), and have noticed the fans breaking on many of the setups. Are there any other fan options that we could use which would be more durable?
Thanks,
Ahmad
Hello,
We are very sorry for the frustration and inconvenience this issue has caused you.
To help us identify the root cause and find a solution as quickly as possible, could you please provide a few photos of the following?
These details will allow our technical team to better understand what happened. Thank you for your cooperation and your patience.
Could you also please specify the order number for this fan.
Best regards,
Damien
Orders & Shipping
Stereolabs Support
Hi Ahmad,
Thank you for contacting us.
Based on the details you provided, your device may require repair or replacement. To proceed, please complete a Return Merchandise Authorization (RMA) request through our Return Portal: https://returns.stereolabs.com/.
This will allow you to return your product to us. Once we’ve received the item, we’ll ship a replacement unit to you.
You will receive email notifications at each step of the process (return received, replacement shipped, tracking, etc.).
Let us know if you need help during any part of the process.
Best regards,
Damien
Orders & Shipping
Stereolabs Support
Hello,
We currently only offer this version; however, we take your feedback seriously.
I have already reported the situation to our Product and Quality departments to ensure they are aware and can develop a more permanent solution moving forward.
Best regards,
Damien
Orders & Shipping
Stereolabs Support