ZED 2i Recording Corrupted After Failed Repair

I couldn’t play the recording I made with ZED 2i later on. It says my file is corrupted, and even after repairing it with SVO editor in -repair mode, the repaired file still doesn’t work. Many of my important data is lost this way, and I can’t record again. Could you please address my issue?

SDK version 4.1.0

Hi @zedev,

I apologize for the inconvenience.
Could you run the ZED_Diagnostic tool and send the resulting JSON file in order for us to troubleshoot effectively?

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Thank you for your response. I am using ZED SDK 4.1.2. After switching to .svo2, I encountered this error on Windows. When I worked on Ubuntu, I saw that the videos opened correctly. Also, it seems that many people have faced this problem, and no solution has been provided. Will there be an update to fix this error on Windows?