Zed 2i is not Detected in zed diagnostic

Zed 2i is works in the Zed explorer but not works in diagnostic, depth viewer, and other application
also works in the windows camera and visible in the ports

why this happen?

can i share the diagnostic reports

Hi @v_agg
Welcome to the Stereolabs community.

We need more details about your device’s status and system configuration to gain a clearer insight into the cause of your issue.
Could you connect the camera to the USB3 port, launch the ZED Diagnostic tool, and send the report file it produces?

yes here it is,