ZED 2i: i can not open ZED Depth viewer

fatiiii · October 1, 2025, 12:36pm

hi ,I am currently working with a ZED 2i camera on my laptop (NVIDIA GeForce 350MX, 2GB VRAM, Windows 11).
The camera is recognized correctly, and I can see the RGB feed in ZED Explorer without any issue.
However, I cannot access the Depth View:

In ZED Depth Viewer, the application stays stuck on “Opening Live…” and no depth map is displayed.

I have already:

Installed the latest NVIDIA driver available for my GPU.
Updated to the latest ZED SDK and tools.
Verified the camera with ZED Diagnostic (all tests passed, attached this message).
have someone this Problem ? how can i solve that , thanks

Myzhar · October 1, 2025, 12:47pm

Hi @fatiiii
Welcome to the Stereolabs community.

Please share the content of the Diagnostic report.

This is an old GPU model. Have you installed the ZED SDK for TensorRT 8 or TensorRT 10?

fatiiii · October 1, 2025, 12:48pm

thank you , TensorRT 8

Myzhar · October 1, 2025, 12:53pm

Please share the content of the diagnostic file that you obtain by hitting the SAVE button when the diagnostic process is complete:

fatiiii · October 1, 2025, 1:02pm

my problem is that the new user can not be able to upload attachments,

Myzhar · October 1, 2025, 1:10pm

Please copy the content and paste it

fatiiii · October 1, 2025, 1:24pm

{
“AI Models”: {
“info”: [
“MULTI CLASS DETECTION is not optimized”,
“MULTI CLASS MEDIUM DETECTION is not optimized”,
“MULTI CLASS ACCURATE DETECTION is not optimized”,
“HUMAN BODY FAST DETECTION is not optimized”,
“HUMAN BODY MEDIUM DETECTION is not optimized”,
“HUMAN BODY ACCURATE DETECTION is not optimized”,
“HUMAN BODY 38 FAST DETECTION is not optimized”,
“HUMAN BODY 38 MEDIUM DETECTION is not optimized”,
“HUMAN BODY 38 ACCURATE DETECTION is not optimized”,
“PERSON HEAD DETECTION is not optimized”,
“PERSON HEAD ACCURATE DETECTION is not optimized”,
“REID ASSOCIATION is not optimized”
],
“valid”: [
“NEURAL LIGHT DEPTH is optimized”,
“NEURAL DEPTH is optimized”,
“NEURAL PLUS DEPTH is optimized”
]
},
“Camera Test”: {
“InternalDevicesCount (GMSL)”: 0,
“InternalDevicesCount (USB)”: 2,
“ZEDCount”: 1,
“ZEDs”: [
],
“camera”: {
“Device ID”: 1,
“Firmware”: 1523,
“Init Output”: “OK”,
“Model”: “ZED 2i”,
“Serial Number”: 37653010,
“valid”: [
“Camera: ZED 2i”,
“Firmware: 1523”
]
},
“resolutions”: {
“HD1080@15”: {
“fps (input)”: 15,
“fps (output)”: 15,
“height (input)”: 1080,
“height (output)”: 1080,
“initialization”: “OK”,
“status”: true,
“width (input)”: 1920,
“width (output)”: 1920
},
“HD1080@30”: {
“fps (input)”: 30,
“fps (output)”: 30,
“height (input)”: 1080,
“height (output)”: 1080,
“initialization”: “OK”,
“status”: true,
“width (input)”: 1920,
“width (output)”: 1920
},
“HD2K@15”: {
“fps (input)”: 15,
“fps (output)”: 15,
“height (input)”: 1242,
“height (output)”: 1242,
“initialization”: “OK”,
“status”: true,
“width (input)”: 2208,
“width (output)”: 2208
},
“HD720@15”: {
“fps (input)”: 15,
“fps (output)”: 15,
“height (input)”: 720,
“height (output)”: 720,
“initialization”: “OK”,
“status”: true,
“width (input)”: 1280,
“width (output)”: 1280
},
“HD720@30”: {
“fps (input)”: 30,
“fps (output)”: 30,
“height (input)”: 720,
“height (output)”: 720,
“initialization”: “OK”,
“status”: true,
“width (input)”: 1280,
“width (output)”: 1280
},
“HD720@60”: {
“dropCount”: -1,
“fps (input)”: 60,
“fps (output)”: 56,
“height (input)”: 720,
“height (output)”: 720,
“imageCount”: 502,
“initialization”: “OK”,
“status”: true,
“tearingCount”: 0,
“width (input)”: 1280,
“width (output)”: 1280
},
“VGA@100”: {
“fps (input)”: 100,
“fps (output)”: 75,
“height (input)”: 376,
“height (output)”: 376,
“initialization”: “OK”,
“status”: true,
“width (input)”: 672,
“width (output)”: 672
},
“VGA@15”: {
“fps (input)”: 15,
“fps (output)”: 15,
“height (input)”: 376,
“height (output)”: 376,
“initialization”: “OK”,
“status”: true,
“width (input)”: 672,
“width (output)”: 672
},
“VGA@30”: {
“fps (input)”: 30,
“fps (output)”: 30,
“height (input)”: 376,
“height (output)”: 376,
“initialization”: “OK”,
“status”: true,
“width (input)”: 672,
“width (output)”: 672
},
“VGA@60”: {
“fps (input)”: 60,
“fps (output)”: 47,
“height (input)”: 376,
“height (output)”: 376,
“initialization”: “OK”,
“status”: true,
“width (input)”: 672,
“width (output)”: 672
}
},
“sensors”: {
“Firmware”: 777,
“Init Output”: “OK”,
“Model”: “ZED 2i (MCU)”,
“Serial Number”: 37653010
}
},
“Devices”: {
“ASMediaFound”: false,
“CorruptedFirmware”: false,
“MCUDetected”: true,
“OC_Cam_Detected”: false,
“OtherUSBDevices”: [
],
“USBList”: [
{
“USB_path”: “/6”,
“idProduct”: “0x30dd”,
“idVendor”: “0x0408”
},
{
“USB_path”: “/2”,
“idProduct”: “0x2512”,
“idVendor”: “0x0424”
},
{
“USBMode”: 2,
“USB_path”: “/2/2”,
“bDescriptorType”: 1,
“bDeviceProtocol”: 0,
“bLength”: 18,
“bMaxPacketSize0”: 64,
“bNumConfigurations”: 1,
“bcdDevice”: “3.9”,
“bcdUSB”: “2.0”,
“bcdUSBClass”: 0,
“bcdUSBSubClass”: 0,
“busNumber”: 1,
“device”: “ZED2i MCU”,
“iManufacturer”: 1,
“iProduct”: 2,
“iSerial”: 3,
“idProduct”: “0xf881”,
“idVendor”: “0x2b03”
},
{
“USBMode”: 3,
“USB_path”: “/14”,
“bDescriptorType”: 1,
“bDeviceProtocol”: 1,
“bLength”: 18,
“bMaxPacketSize0”: 9,
“bNumConfigurations”: 1,
“bcdDevice”: “1.0”,
“bcdUSB”: “3.0”,
“bcdUSBClass”: 239,
“bcdUSBSubClass”: 2,
“busNumber”: 1,
“device”: “ZED2i”,
“iManufacturer”: 1,
“iProduct”: 2,
“iSerial”: 4,
“idProduct”: “0xf880”,
“idVendor”: “0x2b03”
},
{
“USB_path”: “/10”,
“idProduct”: “0x0026”,
“idVendor”: “0x8087”
}
],
“USBMode”: 3,
“ZED Camera Module Detected”: 63616,
“ZED MCU Module Detected”: 63617,
“ZEDDetected”: true,
“captureDevices”: [
],
“controllers”: [
{
“CompatibleIDs”: “PCI\VEN_8086&DEV_A0ED&REV_20”,
“Description”: “USB xHCI Compliant Host Controller”,
“DeviceName”: “Intel(R) USB 3.10 eXtensible Host Controller - 1.20 (Microsoft)”,
“Driver”: “{36fc9e60-c465-11cf-8056-444553540000}\0000”,
“Location”: “PCI bus 0, device 20, function 0”,
“Manufacturer”: “Generic USB xHCI Host Controller”,
“Name”: “PCI”,
“PhysicalName”: “\Device\NTPNP_PCI0006”
},
{
“CompatibleIDs”: “USB\USB20_HUB”,
“Description”: “Generic USB Hub”,
“DeviceName”: “”,
“Driver”: “{36fc9e60-c465-11cf-8056-444553540000}\0003”,
“Location”: “Port_#0001.Hub_#0001”,
“Manufacturer”: “(Standard USB HUBs)”,
“Name”: “USB”,
“PhysicalName”: “”
},
{
“CompatibleIDs”: “”,
“Description”: “USB Root Hub (USB 3.0)”,
“DeviceName”: “”,
“Driver”: “{36fc9e60-c465-11cf-8056-444553540000}\0001”,
“Location”: “”,
“Manufacturer”: “(Standard USB HUBs)”,
“Name”: “USB”,
“PhysicalName”: “\Device\USBPDO-0”
}
],
“valid”: [
“USB Bandwidth: OK”
]
},
“Graphics Card”: {
“deviceCount”: 1,
“deviceDriverVersion”: 13000,
“devices”: [
{
“arch”: “Pascal”,
“computeCapability”: “6.1”,
“cores”: 640,
“name”: “NVIDIA GeForce MX350”,
“totalMemoryBytes”: “2147352576”,
“totalMemoryMB”: 2047.875
}
],
“initResult”: 0,
“valid”: [
“Graphics card: NVIDIA GeForce MX350”
]
},
“Processor”: {
“OS”: “Windows 10 FallCreators”,
“avxSupported”: true,
“coreCount”: “4”,
“cpu”: “11th Gen Intel(R) Core™ i7-1165G7 @ 2.80GHz”,
“datetime”: “2025-10-01 15:19:14”,
“hyperThreading”: “1”,
“motherboard”: “X513EQN, ASUSTeK COMPUTER INC.”,
“ramCapacity”: “15.7013”,
“ramUsage”: “0”,
“ramUsed”: “12.0465”,
“threadCount”: “8”,
“valid”: [
“Processor: 11th Gen Intel(R) Core™ i7-1165G7 @ 2.80GHz”,
“Motherboard: X513EQN, ASUSTeK COMPUTER INC.”
]
},
“ZED SDK”: {
“CUDA Toolkit version”: “V11.6.124 -->located in C:/Program Files/NVIDIA GPU Computing Toolkit/CUDA/v11.6/bin/nvcc.exe”,
“CUDA loading”: false,
“ZED SDK Version (Diag)”: “5.0.6”,
“ZED SDK Version (RT)”: “5.0.6”,
“ai”: {
“checkAI”: true,
“cudaVersion”: 11060,
“cudnnCudartVersion”: 11080,
“cudnnVersion”: 8907,
“cudnnVersionExpected”: 8907,
“tensorVersion”: 8601
},
“binFiles”: [
“cudnn64_8.dll”,
“cudnn_adv_infer64_8.dll”,
“cudnn_adv_train64_8.dll”,
“cudnn_cnn_infer64_8.dll”,
“cudnn_cnn_train64_8.dll”,
“cudnn_ops_infer64_8.dll”,
“cudnn_ops_train64_8.dll”,
“nvinfer.dll”,
“nvinfer_builder_resource.dll”,
“nvinfer_dispatch.dll”,
“nvinfer_lean.dll”,
“nvinfer_plugin.dll”,
“nvinfer_vc_plugin.dll”,
“nvonnxparser.dll”,
“nvparsers.dll”,
“sl_ai64.dll”,
“sl_zed64.dll”,
“zlibwapi.dll”
],
“driverVersion”: “581.42”,
“drivervDllVersion”: “32.0.15.8142”,
“resourcesFiles”: [
“neural_depth_5.3.model”,
“neural_depth_5.3.model_optimized-fbcaw-1-61-11060-8907-8601-3-64-512-48-96-512-5-0-0e53-512”,
“neural_depth_5.3.model_optimized-kceaw-1-61-11060-8907-8601-3-64-512-48-96-512-5-0-0e53-1024”,
“neural_depth_light_5.2.model”,
“neural_depth_light_5.2.model_optimized-fbcaw-1-61-11060-8907-8601-3-64-512-48-96-512-5-0-0e53-512”,
“w8601_timing_cache”
],
“resourcesFilesExpected”: [
“objects_performance_3.2”
],
“runtimeDllVersion”: 11060,
“valid”: [
“ZED SDK version: 5.0.6”,
“CUDA version: V11.6.124”
]
}
}

Myzhar · October 1, 2025, 2:07pm

The diagnostic report is good. The NEURAL models are correctly optimized.

Please verify that there’s no anti virus or firewall blocking the activities of the ZED SDK. Usually, Kaspersky can cause this type of issues on Windows 10.

fatiiii · October 8, 2025, 11:28am

hi again
now i have access to camera and i use again camera and i turn off my security but it does not work again depth viewer

Myzhar · October 8, 2025, 1:28pm

What error do you get?