ZED 2i All SDK Applications and ZED Explorer Crashing After a Few Seconds

Software
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1

I’m experiencing a critical issue with my ZED 2i camera where all SDK applications and ZED Explorer crash after just a few seconds of running.

System Configuration:

  • Camera: ZED 2i
  • ZED SDK: Version 5.1.2
  • CUDA: Version 12.3
  • Operating System: Windows
  • GPU: NVIDIA (CUDA-enabled)

Issue Description:
Whenever I launch any of the ZED SDK sample applications or the ZED Explorer tool, they start successfully but crash after approximately 3-5 seconds. This happens consistently across all applications.

What I’ve Tried:

  • Verified CUDA installation (version 12.3 is correctly installed)
  • Reinstalled ZED SDK 5.1.2
  • Checked camera connections and USB ports
  • Updated GPU drivers

Additional Information:
The camera is detected initially and appears to start streaming, but then the application terminates unexpectedly without any clear error messages.

Has anyone encountered similar issues with ZED 2i on Windows with SDK 5.1.2 and CUDA 12.3? Any suggestions for troubleshooting or resolving this problem would be greatly appreciated.

Thank you!

2

SDK 5.1.2 is very unstable or at least all apps that come with it, explorer zed360, studio etc. Explorer was not receiving any streams with cuda 12 version and sdk. Cuda 13 version at least gets the stream but still feels very “crumbly”.

3

What version do you suggest then? What is the most “stable” version?

Thanks!

4

I have also when we call cam.open(init) we get

Camera Open Internal Error: 1811

5

Hi @artur-leonel
Welcome to the StereoLabs community.

Please connect the camera, run the ZED Diagnostic tool, then copy and paste the content of the saved report to this thread.

6

Hey! Thanks for the response. Even the diagnostic tool is crashing. It reaches 10% on the camera item, then crashes and closes

7

Do you have an NVIDIA GPU card? What model is it? Is the driver installed and updated to the latest version?

8

"Hi Myzhar,

I am experiencing the exact same issue as @artur-leonel. When I call cam.open(init), I receive the Camera Open Internal Error: 1811. Additionally, my ZED Diagnostic tool crashes and closes automatically as soon as it reaches 10% during the camera check.

My system specs are:

  • GPU: NVIDIA GeForce RTX 3070

  • OS: Windows 10 64-bit

  • Driver: Latest Game Ready Driver

  • CUDA: 12.8

It seems like the SDK might be having trouble communicating with the latest CUDA 12.8 environment. Should I downgrade to a specific CUDA version (like 12.1) to resolve the diagnostic crash?"

9

@bugbuger97 same request for you too.

10

I am having the same issue. And before you ask for the output, it crashes at the camera step, meaning I can not in any way save out the diag report. It doesn’t even finish the report for me to save out.