Zed 2 camera not found in diagnostic, crashes in Explorer on record

Hardware ZED2
1

I can see the camera in Zed Explorer working, but it crashes when I try and record, regardless of recording settings. Initially I receive an error:
”Cannot record SVO. Make sure you have administrator rights, enough storage space to write the SVO, recording path/filename is valid or that the compression codec is supported on your platform.”

My diagnostic test says that the camera is not detected or that a usb 2 connection is detected. But it’s definitely a USB3 port and all my usb 3.0 ports give the same issue.

I am not allowed to upload files yet, but will repost the saved diagnostic file below this one

2

{
“AI Models”: {
“info”: [
“MULTI CLASS DETECTION is not optimized”,
“MULTI CLASS MEDIUM DETECTION is not optimized”,
“MULTI CLASS ACCURATE DETECTION is not optimized”,
“HUMAN BODY FAST DETECTION is not optimized”,
“HUMAN BODY MEDIUM DETECTION is not optimized”,
“HUMAN BODY ACCURATE DETECTION is not optimized”,
“HUMAN BODY 38 FAST DETECTION is not optimized”,
“HUMAN BODY 38 MEDIUM DETECTION is not optimized”,
“HUMAN BODY 38 ACCURATE DETECTION is not optimized”,
“PERSON HEAD DETECTION is not optimized”,
“PERSON HEAD ACCURATE DETECTION is not optimized”,
“REID ASSOCIATION is not optimized”,
“NEURAL LIGHT DEPTH is not optimized”,
“NEURAL DEPTH is not optimized”,
“NEURAL PLUS DEPTH is not optimized”
]
},
“Camera Test”: {
“InternalDevicesCount (GMSL)”: 0,
“InternalDevicesCount (USB)”: 2,
“ZEDCount”: 0,
“ZEDs”: [
],
“error”: [
“Camera not detected
Make sure the camera is plugged in or try another USB 3.0 port.”
]
},
“Devices”: {
“ASMediaFound”: false,
“CorruptedFirmware”: false,
“MCUDetected”: true,
“OC_Cam_Detected”: false,
“OtherUSBDevices”: [
],
“USBList”: [
{
“USBMode”: 2,
“USB_path”: “/4/1”,
“bDescriptorType”: 1,
“bDeviceProtocol”: 1,
“bLength”: 18,
“bMaxPacketSize0”: 64,
“bNumConfigurations”: 1,
“bcdDevice”: “1.0”,
“bcdUSB”: “2.16”,
“bcdUSBClass”: 239,
“bcdUSBSubClass”: 2,
“busNumber”: 2,
“device”: “ZED2”,
“iManufacturer”: 1,
“iProduct”: 2,
“iSerial”: 0,
“idProduct”: “0xf780”,
“idVendor”: “0x2b03”
},
{
“USB_path”: “/1”,
“idProduct”: “0x0e24”,
“idVendor”: “0x1a2c”
},
{
“USB_path”: “/6”,
“idProduct”: “0x8297”,
“idVendor”: “0x048d”
},
{
“USB_path”: “/4”,
“idProduct”: “0x2512”,
“idVendor”: “0x0424”
},
{
“USB_path”: “/5”,
“idProduct”: “0x0032”,
“idVendor”: “0x8087”
},
{
“USB_path”: “/6”,
“idProduct”: “0x0608”,
“idVendor”: “0x05e3”
},
{
“USB_path”: “/9”,
“idProduct”: “0x0411”,
“idVendor”: “0x0414”
},
{
“USBMode”: 2,
“USB_path”: “/4/2”,
“bDescriptorType”: 1,
“bDeviceProtocol”: 0,
“bLength”: 18,
“bMaxPacketSize0”: 64,
“bNumConfigurations”: 1,
“bcdDevice”: “3.8”,
“bcdUSB”: “2.0”,
“bcdUSBClass”: 0,
“bcdUSBSubClass”: 0,
“busNumber”: 2,
“device”: “ZED2 MCU”,
“iManufacturer”: 1,
“iProduct”: 2,
“iSerial”: 3,
“idProduct”: “0xf781”,
“idVendor”: “0x2b03”
},
{
“USB_path”: “/3”,
“idProduct”: “0x5411”,
“idVendor”: “0x0414”
},
{
“USB_path”: “/2”,
“idProduct”: “0xc077”,
“idVendor”: “0x046d”
}
],
“USBMode”: 3,
“ZED Camera Module Detected”: 63360,
“ZED MCU Module Detected”: 63361,
“ZEDDetected”: true,
“captureDevices”: [
],
“controllers”: [
{
“CompatibleIDs”: “”,
“Description”: “USB Root Hub (USB 3.0)”,
“DeviceName”: “”,
“Driver”: “{36fc9e60-c465-11cf-8056-444553540000}\0005”,
“Location”: “”,
“Manufacturer”: “(Standard USB HUBs)”,
“Name”: “USB”,
“PhysicalName”: “\Device\USBPDO-0”
},
{
“CompatibleIDs”: “PCI\VEN_1022&DEV_149C&REV_00”,
“Description”: “USB xHCI Compliant Host Controller”,
“DeviceName”: “AMD USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)”,
“Driver”: “{36fc9e60-c465-11cf-8056-444553540000}\0001”,
“Location”: “PCI bus 8, device 0, function 1”,
“Manufacturer”: “Generic USB xHCI Host Controller”,
“Name”: “PCI”,
“PhysicalName”: “\Device\NTPNP_PCI0045”
},
{
“CompatibleIDs”: “PCI\VEN_1022&DEV_149C&REV_00”,
“Description”: “USB xHCI Compliant Host Controller”,
“DeviceName”: “AMD USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)”,
“Driver”: “{36fc9e60-c465-11cf-8056-444553540000}\0000”,
“Location”: “PCI bus 14, device 0, function 3”,
“Manufacturer”: “Generic USB xHCI Host Controller”,
“Name”: “PCI”,
“PhysicalName”: “\Device\NTPNP_PCI0031”
},
{
“CompatibleIDs”: “”,
“Description”: “USB Root Hub (USB 3.0)”,
“DeviceName”: “”,
“Driver”: “{36fc9e60-c465-11cf-8056-444553540000}\0013”,
“Location”: “”,
“Manufacturer”: “(Standard USB HUBs)”,
“Name”: “USB”,
“PhysicalName”: “\Device\USBPDO-3”
},
{
“CompatibleIDs”: “PCI\VEN_1022&DEV_149C&REV_00”,
“Description”: “USB xHCI Compliant Host Controller”,
“DeviceName”: “AMD USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)”,
“Driver”: “{36fc9e60-c465-11cf-8056-444553540000}\0002”,
“Location”: “PCI bus 8, device 0, function 3”,
“Manufacturer”: “Generic USB xHCI Host Controller”,
“Name”: “PCI”,
“PhysicalName”: “\Device\NTPNP_PCI0046”
},
{
“CompatibleIDs”: “USB\USB20_HUB”,
“Description”: “Generic USB Hub”,
“DeviceName”: “”,
“Driver”: “{36fc9e60-c465-11cf-8056-444553540000}\0016”,
“Location”: “Port_#0002.Hub_#0003”,
“Manufacturer”: “(Standard USB HUBs)”,
“Name”: “USB”,
“PhysicalName”: “”
},
{
“CompatibleIDs”: “USB\USB20_HUB”,
“Description”: “Generic USB Hub”,
“DeviceName”: “”,
“Driver”: “{36fc9e60-c465-11cf-8056-444553540000}\0007”,
“Location”: “Port_#0006.Hub_#0001”,
“Manufacturer”: “(Standard USB HUBs)”,
“Name”: “USB”,
“PhysicalName”: “\Device\USBPDO-5”
},
{
“CompatibleIDs”: “USB\USB30_HUB”,
“Description”: “Generic SuperSpeed USB Hub”,
“DeviceName”: “”,
“Driver”: “{36fc9e60-c465-11cf-8056-444553540000}\0006”,
“Location”: “Port_#0009.Hub_#0002”,
“Manufacturer”: “(Standard USB HUBs)”,
“Name”: “USB”,
“PhysicalName”: “\Device\USBPDO-4”
},
{
“CompatibleIDs”: “USB\USB20_HUB”,
“Description”: “Generic USB Hub”,
“DeviceName”: “”,
“Driver”: “{36fc9e60-c465-11cf-8056-444553540000}\0009”,
“Location”: “Port_#0003.Hub_#0002”,
“Manufacturer”: “(Standard USB HUBs)”,
“Name”: “USB”,
“PhysicalName”: “\Device\USBPDO-6”
}
],
“notTested”: [
“Please connect a camera to test the USB connection.”
]
},
“Graphics Card”: {
“deviceCount”: 1,
“deviceDriverVersion”: 13030,
“devices”: [
{
“arch”: “Ampere”,
“computeCapability”: “8.6”,
“cores”: 10496,
“name”: “NVIDIA GeForce RTX 3090”,
“totalMemoryBytes”: “25769148416”,
“totalMemoryMB”: 24575.375
}
],
“initResult”: 0,
“valid”: [
“Graphics card: NVIDIA GeForce RTX 3090”
]
},
“Processor”: {
“OS”: “Windows 10 FallCreators”,
“avxSupported”: true,
“coreCount”: “16”,
“cpu”: "AMD Ryzen 9 5950X 16-Core Processor ",
“datetime”: “2026-06-20 15:35:20”,
“hyperThreading”: “1”,
“motherboard”: “X570 AORUS XTREME, Gigabyte Technology Co., Ltd.”,
“ramCapacity”: “127.944”,
“ramUsage”: “0”,
“ramUsed”: “7.28477”,
“threadCount”: “32”,
“valid”: [
"Processor: AMD Ryzen 9 5950X 16-Core Processor ",
“Motherboard: X570 AORUS XTREME, Gigabyte Technology Co., Ltd.”
]
},
“ZED SDK”: {
“CUDA Toolkit version”: “V12.9.41 -->located in C:/Program Files/NVIDIA GPU Computing Toolkit/CUDA/v12.9/bin/nvcc.exe”,
“CUDA loading”: false,
“ZED SDK Version (Diag)”: “5.0.7”,
“ZED SDK Version (RT)”: “5.0.7”,
“ai”: {
“checkAI”: true,
“cudaVersion”: 12090,
“tensorVersion”: 100900
},
“binFiles”: [
“nvinfer_10.dll”,
“nvinfer_builder_resource_10.dll”,
“nvinfer_dispatch_10.dll”,
“nvinfer_lean_10.dll”,
“nvinfer_plugin_10.dll”,
“nvinfer_vc_plugin_10.dll”,
“nvonnxparser_10.dll”,
“sl_ai64.dll”,
“sl_zed64.dll”,
“zlibwapi.dll”
],
“driverVersion”: “610.62”,
“drivervDllVersion”: “32.0.16.1062”,
“resourcesFiles”: [
],
“resourcesFilesExpected”: [
“objects_performance_3.2”
],
“runtimeDllVersion”: 12090,
“valid”: [
“ZED SDK version: 5.0.7”,
“CUDA version: V12.9.41”
]
}
}

3

Hi @ninosignups
First of all, I noticed that you are using an old version of the ZED SDK.
I recommend you install the latest v5.4.0.

Second, you are on Windows 10.
Usually this kind of issue is caused by a firewall or an antivirus (Kaspersky?) that is blocking the operations of the ZED SDK.
Can you verify if this is the case?

4

Turns out it was a hardware issue, the cable on the back of the zed 2 is hardwired and was very finicky, must’ve been damaged at some point. I have to tape the cable a certain way, or it gives scrambled or no video. I also updated the SDK to 5.4.

The zed 2i has a usb C cable so that seems like an improvement.

5

This was one of the issues of the ZED 2 camera, which is now out of production.

Yes, the removable cable with locking screws was our reply to solve this type of issue.
Furthermore, there’s the advantage of being able to select a cable with the right length, without using extenders.