Unable to open ZED2i camera

Software
1

Hi,

I have ZED SDK and CUDA installed correctly and yet I am unable to open my camera in ZED Explorer. It came on for a few seconds but the video output was majorly glitchy. I’ve tried restarting the computer and running it gain but no luck!

From the diagnostic report, none of the applications seem to be using the ZED camera and yet I am getting an error saying multiple apps cannot use the ZED camera.

2

Hi,

Can you share your diagnostic report please? Either here or at support@stereolabs.com if you don’t want to share it publicly.

Thanks.

Stereolabs Support

3

Sure, please find the diagnostic report here - ZED_Diagnostic_Results.json - Google Drive

4

Do you have the same issue after unplugging/repluging the camera?

Stereolabs Support

5

Yes the issue is still persistent, please find the most recent diagnostic report here

6

Hi,

Are you sure the camera is connected to a USB3.0 port?

Can you try another one?

Stereolabs Support