There was a problem when I opened the ZED Depth Viewer.exe.,It seems to say that the module can't be downloaded.,I don't know how to solve it.,Is there anyone who knows what's going on.

Software Python
, ,
1

c5a0627d5649398d230f62956b46d7a
c5a0627d5649398d230f62956b46d7a1729×1012 41.1 KB

e2acca205c0a3410deecdd5195007f6
e2acca205c0a3410deecdd5195007f6837×584 82.9 KB

2

Hi @Jasmine
Welcome to the StereoLabs community.

Do you have a working Internet connection? Are you behind a firewall or using a proxy server?

3

The firewall is off and no proxy is used

4

Please open the ZED Diagnostic tool, run a check, then download and optimize all the AI models.

Let me know if this worked.

5

批注 2025-04-23 141208
批注 2025-04-23 1412081365×921 99.1 KB

Still won’t work

6

Hi @Jasmine
Please send me the Diagnostic report generated by ZED Diagnostic.
It seems that you did not correctly install CUDA on your machine.
What GPU model do you have?

7

can you give me your mail? I can’t upload files here

8

Please send them to support@stereolabs.com. Add a link this thread and all the details

9

批注 2025-04-24 180144
批注 2025-04-24 1801441033×141 6.78 KB

This is the SDK I downloaded, does this version of the SDK only support CUDA11.8, and I don’t have Tensort installed. Similarly, if you want to install it, you can only install version 10.9 of Tensort?

10

Please send the diagnostic report to support@stereolabs.com. Add a link to this thread and all the details