Strange sound from ZED X Mini polarizer, 4mm

Hardware
1

Hi

we have ZED X Mini polarizer, 4mm. But recently one of our device make some sound when we shake it by hand. Could you check about our video and guide us how to handle this issue??

Best regards,

Ryan.

2

Hi @RyanLee
Please email support@stereolabs.com to request a camera replacement.

3

Hi,

We met some issues with the ZED X mini and got the feedback from Walter. He asked for its replacement. So I added the community discussion about this issue. Please let me know what is the next step for it.

https://community.stereolabs.com/t/strange-sound-from-zed-x-mini-polarizer-4mm/11426

Best regards,
Ryan.

2026년 6월 11일 (목) 오후 6:09, Walter Lucetti (Stereolabs) support@stereolabs.com님이 작성:

4

Hi Ryan,
Thank you for contacting us.

Based on the details you provided, your device may require repair or replacement. To proceed, please complete a Return Merchandise Authorization (RMA) request through our Return Portal: https://returns.stereolabs.com/.

This will allow you to return your product to us. Once we’ve received the item, we’ll ship a replacement unit to you.
You will receive email notifications at each step of the process (return received, replacement shipped, tracking, etc.).
Let us know if you need help during any part of the process.

Best regards,

Walter

Walter Lucetti
Senior Computer Engineer
SDK / Robotics / HW
Stereolabs Support