Still unsolved problems about ZED X One GS

Software
1

Hi,

I’m working with two ZED X One GS cameras (SN 307834130 & 300007189) on an NVIDIA Jetson and have lost and wasted a lot of research time fighting a cluster of issues. I’ve tested SDK v5.0.0, v5.0.1, and v5.0.3 plus ZED X Driver v1.3.0 and the brand-new Media Server.

Reproducible problems

  1. Low, unstable streaming rates far below the specified image & IMU frequencies.
  2. IMU anomalies
    • Y- and Z-axis angular-rate signs inverted
    • X-axis shows a periodic noise component (visible in FFT)
  3. System resets outdoors – Jetson reboots without kernel panic when camera housings overheat.
  4. Uneven sharpness – left part of every image is noticeably softer than the right on both units.
  5. Unequal SVO2 compression times
    • SN 307834130 ≈ 5.39 ms / frame
    • SN 300007189 ≈ 1.91 ms / frame (same compression ratio)
  6. New with SDK 5.0.3: calibration file generated via stereo_calibration no longer works in ZED_Depth_View, although it loads fine in 5.0.0/5.0.1.

What I’ve already tried

  • Clean installs of SDK 5.0.1 → 5.0.3 and clean rebuilds of sample code.
  • Media Server on 127.0.0.1 as suggested by support.
  • Company-supplied calibration procedure & config files.
  • Verified issues on both cameras and on two separate Jetson devices.

Why I’m posting

  • My original forum threads (links below) haven’t been answered since 29 Apr 2025.
  • Email support acknowledged the ticket only after I escalated on 3 Jul 2025 and suggested retrying 5.0.3, which unfortunately introduced an extra regression (calibration file).
  • After reporting the issues on 4 Ju 2025 again, they kept slience and didn’t reply to my email.

Previous threads:
• Data streaming frequency - https://community.stereolabs.com/t/data-streaming-frequency/8709

Help needed

  1. Please do fix the issues and really provide solutions.

Any insights, patches or even confirmation that you see the same behaviour would be hugely appreciated. I’m close to returning the hardware.

Thanks in advance.

2

Hi @syc
I apologize for the issues you are experiencing with our products.
Please note that all of the issues listed take time to resolve, test, and release with a ZED SDK patch.
In most cases, we do not reply because there is nothing new to report beyond what has already been stated.

Please send an email to support@stereolabs.com and include a list of any issues you believe are not resolved.
I will be happy to check the status of each and, if not ready, urge the team to release a fix sooner.