Problems running Zed2i


We have a problem with a new installed windows computer. I have a Unity application running with Zed2 (it is running correctly in my computer) and we share it with some other partners to test it.
They installed the CUDA 11.5 and ZED SDK 3.6.2 (the application is developed with that version of ZED SDK and the corresponding version of the Unity package) and try the body tracking sample from ZED is running.
When they run my application, the log says the following:

GfxDevice: creating device client; threaded=1
Version: Direct3D 11.0 [level 11.0]
Renderer: NVIDIA GeForce GTX 850M (ID=0x1391)
VRAM: 4055 MB
Begin MonoManager ReloadAssembly

  • Completed reload, in 0.094 seconds
    Initializing input.

XInput1_3.dll not found. Trying XInput9_1_0.dll instead…
Input initialized.

Initialized touch support.

UnloadTime: 1.340200 ms
Exception: The graphic library [DİRECT3D11] is not supported
** at sl.ZEDCamera.CreateCamera (System.Int32 cameraID, System.Boolean verbose) [0x00043] in <49560dc1b24f498885e36a30dbf4d42a>:0 **
** at ZEDManager.Awake () [0x00179] in <49560dc1b24f498885e36a30dbf4d42a>:0 **

And the application does not show the RGB information from the camera and neither the Skeleton. Can you help me to know what we need to install to make it run?

Thank you very much.