new account cannot access Zed Hub

Software
1

Hi team,

I followed Zed Hub examples, with first step / pre-requisite being to signup/login to Zed Hub. However, I was not able to receive the verification email; thus could not proceed.

I saw this error message when I tried to “Create a new Hub Account” (with the same email writing the post here on the forum):
Action expired. Please continue with login now.. Then I tried to login, but never received the verification email. Could you help look into resolving the issue? It blocks us from using multiple cameras connected via cloud.

Thanks,
fs

1 Like
2

I am facing the same problem. If you found a solution, please share it with us.

3

unfortunately no. Before Zed sends out the verification email, I do not think this can be fixed by users.

I emailed support@stereolabs.com too and will keep this post updated

4

Hi @fengsun @sah89 ,

Sorry for the late reply, thank you for reporting this.

This is indeed an issue on our server’s side. We are currently looking into this and will provide a fix soon this week.