Ip66 zedX seems not rain resistance?

Hello,
This morning I tried to test the ZedX outside in raining enviroment
after some capture in the rain I found out there seems some water behind the front screen. is this normal behaiver? Can I remove this cover and how can I prevent this behaiver which has negative impact on the image

Hi,

We are sorry to hear that you face a problem with your product.

Please write an email to support@stereolabs.com.
We will verify if the problem is covered by warranty and open an RMA.

Best regards,

Damien
Orders & Shipping
Stereolabs Support