hello everyone,
it’s my first time using zed camera and i am trying to configure it and make sure it’s working on my ubuntu 20.04 before using it with jetson nano.
i installed CUDA 12.4 with is compatible with my driver version: 550.54.14
for the SDK i got the latest one which is SDK 4.0.8.
every thing seems well until i run ZED_Diagnostic it gives me an error that CUDA 12.1 is not detected.
i tried several solutions but none is working, can someone help?
Hi @MohamedYouness
Welcome to the Stereolabs community.
Please run again the ZED_Diagnostic tool and click the Save button to generate a report to be sent to us to better understand the status of your device and OS.
Hi @MohamedYouness
Welcome to the Stereolabs community.
Please run again the ZED_Diagnostic tool and click the Save button to generate a report to be sent to us to better understand the status of your device and OS.
[Discourse post]
Walter
Walter Lucetti
Senior Computer Engineer
SDK / Robotics / HW
Stereolabs Support
hi @Myzhar
Thanks for your response.
that’s what i got regrading the report file, noting that the camera is connected to usb3 port in my laptop.
I got the same camera error when i first tried to use it on windows (all was OK except the camera was working as usb 2 not usb 3), so i went to ubuntu to make sure it’s not camera issue before using it in my project.
ZED_Diagnostic_Results.json
{
"AI Models": {
"info": [
"MULTI CLASS DETECTION is not optimized",
"MULTI CLASS MEDIUM DETECTION is not optimized",
"MULTI CLASS ACCURATE DETECTION is not optimized",
"HUMAN BODY FAST DETECTION is not optimized",
"HUMAN BODY MEDIUM DETECTION is not optimized",
"HUMAN BODY ACCURATE DETECTION is not optimized",
"HUMAN BODY 38 FAST DETECTION is not optimized",
"HUMAN BODY 38 MEDIUM DETECTION is not optimized",
"HUMAN BODY 38 ACCURATE DETECTION is not optimized",
"PERSON HEAD DETECTION is not optimized",
"PERSON HEAD ACCURATE DETECTION is not optimized",
"REID ASSOCIATION is not optimized",
"NEURAL DEPTH is not optimized"
]
},
"Camera Test": {
"InternalDevicesCount": 0,
"ZEDCount": 0,
"error": [
"<b>Camera not detected</b> <br/> Make sure the camera is plugged in or try another USB 3.0 port."
]
},
"Devices": {
"CorruptedFirmware": false,
"USBList": [
{
"USB_path": "/8",
"idProduct": "0x1866",
"idVendor": "0x0b05"
},
{
"USB_path": "/3/1",
"idProduct": "0x0f97",
"idVendor": "0x18f8"
},
{
"USB_path": "/3",
"idProduct": "0x7250",
"idVendor": "0x214b"
},
{
"USB_path": "/14",
"idProduct": "0x0026",
"idVendor": "0x8087"
},
{
"USB_path": "/1",
"idProduct": "0x0012",
"idVendor": "0x0d8c"
}
],
"ZEDDetected": null,
"notTested": [
"Please connect a camera to test the USB connection."
]
},
"Graphics Card": {
"deviceCount": 1,
"deviceDriverVersion": 12040,
"devices": [
{
"arch": "Turing",
"computeCapability": "7.5",
"cores": 3840,
"name": "NVIDIA GeForce RTX 2060",
"totalMemoryBytes": "6207176704",
"totalMemoryMB": 5919.625
}
],
"glx_info": "OpenGL vendor string: Intel\nOpenGL renderer string: Mesa Intel(R) UHD Graphics (CML GT2)\nOpenGL core profile version string: 4.6 (Core Profile) Mesa 21.2.6\nOpenGL core profile shading language version string: 4.60\nOpenGL core profile context flags: (none)\nOpenGL core profile profile mask: core profile\nOpenGL core profile extensions:\nOpenGL version string: 4.6 (Compatibility Profile) Mesa 21.2.6\nOpenGL shading language version string: 4.60\nOpenGL context flags: (none)\nOpenGL profile mask: compatibility profile\nOpenGL extensions:\nOpenGL ES profile version string: OpenGL ES 3.2 Mesa 21.2.6\nOpenGL ES profile shading language version string: OpenGL ES GLSL ES 3.20\nOpenGL ES profile extensions:\n",
"initResult": 0,
"valid": [
"<b>Graphics card: </b> NVIDIA GeForce RTX 2060"
]
},
"Processor": {
"OS": "Ubuntu 20.04.6 LTS ",
"avxSupported": true,
"coreCount": "6",
"cpu": " Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz",
"datetime": "2024-03-15 EET 12:53:00 م",
"hyperThreading": "0",
"motherboard": "G512LV, ASUSTeK COMPUTER INC.",
"ramCapacity": "16.540623",
"ramUsage": "",
"ramUsed": "5.456646",
"threadCount": "6",
"valid": [
"<b>Processor: </b> Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz",
"<b>Motherboard: </b> G512LV, ASUSTeK COMPUTER INC."
]
},
"ZED SDK": {
"CUDA loading": false,
"GPU Driver Version": "Driver Version : 550.54.14",
"GPU Performance": " Performance State : P0",
"ZED SDK Version (Diag)": "4.0.8",
"ZED SDK Version (RT)": "4.0.8",
"[Warning] Other cuda version N°0": "V12.4.99-->located in in /usr/local/cuda-12.4/bin/nvcc",
"ai": {
"checkAI": true,
"cudaVersion": 12040,
"cudnnCudartVersion": 12000,
"cudnnVersion": 8801,
"cudnnVersionExpected": 8801,
"tensorVersion": 8600
},
"binFiles": [
"libsl_ai.so",
"libsl_zed.so",
"libsl_zed_static.a"
],
"error": [
"<b>CUDA 12.1 not detected</b> <br/> Make sure CUDA is installed and restart your computer. <a href='https://download.stereolabs.com/cuda12_1_web' style='color: #19b5ec;' >Download</a>."
],
"resourcesFiles": [
"objects_medium_3.2.model",
"objects_performance_3.2.model"
],
"resourcesFilesExpected": [
"objects_performance_3.2"
],
"valid": [
"<b>ZED SDK version:</b> 4.0.8"
]
}
}
CUDA is not correctly installed.
I recommend you run these commands to clean the CUDA installation
sudo apt purge cuda-*
sudo rm -rf /usr/local/cuda*
then download the latest ZED SDK and start the installer. It will guide you in installing the required CUDA version.
some progress
i just noticed that my laptop got the following usb ports
3x USB 3.2 Gen 1 Type-A
1x USB 3.2 Gen 2 Type-C support DisplayPort™ / G-
should that be the problem?
that’s also the ZED_Diagnostic_Results.json:
{
"AI Models": {
"info": [
"MULTI CLASS DETECTION is not optimized",
"MULTI CLASS MEDIUM DETECTION is not optimized",
"MULTI CLASS ACCURATE DETECTION is not optimized",
"HUMAN BODY FAST DETECTION is not optimized",
"HUMAN BODY MEDIUM DETECTION is not optimized",
"HUMAN BODY ACCURATE DETECTION is not optimized",
"HUMAN BODY 38 FAST DETECTION is not optimized",
"HUMAN BODY 38 MEDIUM DETECTION is not optimized",
"HUMAN BODY 38 ACCURATE DETECTION is not optimized",
"PERSON HEAD DETECTION is not optimized",
"PERSON HEAD ACCURATE DETECTION is not optimized",
"REID ASSOCIATION is not optimized",
"NEURAL DEPTH is not optimized"
]
},
"Camera Test": {
"InternalDevicesCount": 0,
"ZEDCount": 0,
"error": [
"<b>Camera not detected</b> <br/> Make sure the camera is plugged in or try another USB 3.0 port."
]
},
"Devices": {
"CorruptedFirmware": false,
"USBList": [
{
"USB_path": "/8",
"idProduct": "0x1866",
"idVendor": "0x0b05"
},
{
"USB_path": "/3/1",
"idProduct": "0x0f97",
"idVendor": "0x18f8"
},
{
"USB_path": "/3",
"idProduct": "0x7250",
"idVendor": "0x214b"
},
{
"USB_path": "/14",
"idProduct": "0x0026",
"idVendor": "0x8087"
}
],
"ZEDDetected": null,
"notTested": [
"Please connect a camera to test the USB connection."
]
},
"Graphics Card": {
"deviceCount": 1,
"deviceDriverVersion": 12040,
"devices": [
{
"arch": "Turing",
"computeCapability": "7.5",
"cores": 3840,
"name": "NVIDIA GeForce RTX 2060",
"totalMemoryBytes": "6207176704",
"totalMemoryMB": 5919.625
}
],
"glx_info": "OpenGL vendor string: Intel\nOpenGL renderer string: Mesa Intel(R) UHD Graphics (CML GT2)\nOpenGL core profile version string: 4.6 (Core Profile) Mesa 21.2.6\nOpenGL core profile shading language version string: 4.60\nOpenGL core profile context flags: (none)\nOpenGL core profile profile mask: core profile\nOpenGL core profile extensions:\nOpenGL version string: 4.6 (Compatibility Profile) Mesa 21.2.6\nOpenGL shading language version string: 4.60\nOpenGL context flags: (none)\nOpenGL profile mask: compatibility profile\nOpenGL extensions:\nOpenGL ES profile version string: OpenGL ES 3.2 Mesa 21.2.6\nOpenGL ES profile shading language version string: OpenGL ES GLSL ES 3.20\nOpenGL ES profile extensions:\n",
"initResult": 0,
"valid": [
"<b>Graphics card: </b> NVIDIA GeForce RTX 2060"
]
},
"Processor": {
"OS": "Ubuntu 20.04.6 LTS ",
"avxSupported": true,
"coreCount": "6",
"cpu": " Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz",
"datetime": "2024-03-15 EET 02:21:31 م",
"hyperThreading": "0",
"motherboard": "G512LV, ASUSTeK COMPUTER INC.",
"ramCapacity": "16.540623",
"ramUsage": "",
"ramUsed": "13.342507",
"threadCount": "6",
"valid": [
"<b>Processor: </b> Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz",
"<b>Motherboard: </b> G512LV, ASUSTeK COMPUTER INC."
]
},
"ZED SDK": {
"CUDA Toolkit version": "V12.1.105 -->located in /usr/local/cuda-12.1/bin/nvcc",
"CUDA loading": false,
"GPU Driver Version": "Driver Version : 550.54.14",
"GPU Performance": " Performance State : P0",
"ZED SDK Version (Diag)": "4.0.8",
"ZED SDK Version (RT)": "4.0.8",
"ai": {
"checkAI": true,
"cudaVersion": 12010,
"cudnnCudartVersion": 12000,
"cudnnVersion": 8801,
"cudnnVersionExpected": 8801,
"tensorVersion": 8600
},
"binFiles": [
"libsl_ai.so",
"libsl_zed.so",
"libsl_zed_static.a"
],
"resourcesFiles": [
],
"resourcesFilesExpected": [
"objects_performance_3.2"
],
"valid": [
"<b>ZED SDK version:</b> 4.0.8",
"<b>CUDA version:</b> V12.1.105"
]
}
}
The USB3 controller cannot enumerate the camera, so there’s something wrong at the connection level.
What is the model of your camera? Can you send a picture to identify it?
Hi @MohamedYouness,
Have you tried different USB3.0 ports on your laptop with the camera?
When testing on Windows, could you successfully connect to the camera?
Yes, i tried different usb3.0 ports, and different laptops.
On windows the camera can’t connect as USB 3.0, when i tried to use USB 2.0 port, zed explorer worked (only camera vision, no depth), but zed diagnostic still gives me an error, which make sense.
So i am confused is the camera damaged or it’s a software error that i can’t figure.
On your Ubuntu 20 system, can you run the following command:
lsusb -t
When the camera is connected in USB 2, and also when connected in USB 3?