Cannot update Zedbox to Jetpack 6.2 - Device failed to boot to the initrd flash kernel

Hardware ZED Box
1

We have 3 x Zedbox with the Jetson™ Orin NX 16GB. I am trying to upgrade them to Jetpack 6.2 from the factory installed version 5 using a computer running Ubuntu 22.04 and the supplied USB cable. I managed to upgrade 1 after retrying the process, but cannot upgrade the other 2. I get the same error every time:

Timeout Device failed to boot to the initrd flash kernel. Please retrive the serial log during flashing to debug further.

I have confirmed that the they are in recovery mode.

I am using the script from Stereolabs: https://download.stereolabs.com/scripts/zedbox_all_usb_flash_6.2.sh

It is very frustrating that it worked once, but not any of the other times…Especially since it takes such a long time to get to the error.

  1. Is there any other way to perform the upgrade?
  2. Is there any other steps that I need to take?
  3. How do I retrieve the serial logs?

The terminal logs contain the following information:

***************************************
*                                     *
*  Step 3: Start the flashing process *
*                                     *
***************************************
Waiting for target to boot-up...
.....
Waiting for target to boot-up...
Timeout
Device failed to boot to the initrd flash kernel. Please retrive the serial log during flashing to debug further.
Cleaning up...
2

Hi @kempffg
Welcome to the Stereolabs community.

When this error appears, I recommend rebooting the host device and retrying the flash procedure.

3

I managed to flash both Zedboxes by:

  1. First selecting 25W as the power supply
  2. Then following the same procedure as before, but this time using a 10cm USB cable instead of the long cable that was supplied with the Zedbox.

I will try only one of the steps next time to confirm which step solved the issue.

4

Please add more information about this point. What were you using before?

5

The default setting of 15W, see attached photo.

20250611_201905
20250611_201905612×816 162 KB

6

This normally affects only the runtime performance; I do not believe this can change anything when you reboot the Jetson Module in Force Recovery Mode…

7

Correct, it was only the short USB cable. I confirmed it with another update.

1 Like
8

Thank you for confirming it :slight_smile: