Camera not detected

Hardware
1

Hello,
One of my ZED 2i is not detected when running ZED_Diagnostics.
Recently I was transporting the cameras. It was a pretty harsh road with a lot of vibrations, and I am afraid that camera is broken due to the vibrations. Is there a way to confirm that? Or how can I try to “reset” camera?

I attached report from ZED_Diagnostics here
ZED_Diagnostic_Results.json (7.1 KB)

Here are additionally outputs of lsusb, they confirm that the camera is detected as a USB device and the link speed is sufficient

ads@ads-Z790-AORUS-ELITE-AX:$ lsusb
Bus 002 Device 044: ID 2b03:f880 Technologies, Inc. ZED 2i
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 008: ID 8087:0033 Intel Corp.
Bus 001 Device 006: ID 048d:5702 Integrated Technology Express, Inc. ITE Device
Bus 001 Device 009: ID 1b1c:0c39 Corsair
Bus 001 Device 007: ID 1b1c:0c32 Corsair
Bus 001 Device 005: ID 05e3:0608 Genesys Logic, Inc. Hub
Bus 001 Device 059: ID 046d:c08e Logitech, Inc.
Bus 001 Device 060: ID 046d:c338 Logitech, Inc.
Bus 001 Device 004: ID 05e3:0608 Genesys Logic, Inc. Hub
Bus 001 Device 089: ID 2b03:f881
Bus 001 Device 087: ID 0424:2512 Microchip Technology, Inc. (formerly SMSC) USB 2.0 Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

ads@ads-Z790-AORUS-ELITE-AX:$ lsusb -t
/: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/9p, 20000M
|__ Port 9: Dev 44, If 0, Class=Video, Driver=uvcvideo, 5000M
|__ Port 9: Dev 44, If 1, Class=Video, Driver=uvcvideo, 5000M
/: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/16p, 480M
|__ Port 10: Dev 87, If 0, Class=Hub, Driver=hub/2p, 480M
|__ Port 2: Dev 89, If 0, Class=Human Interface Device, Driver=usbhid, 12M
|__ Port 11: Dev 4, If 0, Class=Hub, Driver=hub/4p, 480M
|__ Port 3: Dev 60, If 0, Class=Human Interface Device, Driver=usbhid, 12M
|__ Port 3: Dev 60, If 1, Class=Human Interface Device, Driver=usbhid, 12M
|__ Port 4: Dev 59, If 0, Class=Human Interface Device, Driver=usbhid, 12M
|__ Port 4: Dev 59, If 1, Class=Human Interface Device, Driver=usbhid, 12M
|__ Port 12: Dev 5, If 0, Class=Hub, Driver=hub/4p, 480M
|__ Port 4: Dev 9, If 0, Class=Human Interface Device, Driver=usbhid, 480M
|__ Port 2: Dev 7, If 0, Class=Human Interface Device, Driver=usbhid, 12M
|__ Port 2: Dev 7, If 1, Class=Human Interface Device, Driver=usbhid, 12M
|__ Port 13: Dev 6, If 0, Class=Human Interface Device, Driver=usbhid, 12M
|__ Port 14: Dev 8, If 0, Class=Wireless, Driver=btusb, 12M
|__ Port 14: Dev 8, If 1, Class=Wireless, Driver=btusb, 12M

2

Hi @akim
the Diagnostic report shows that the camera is correctly detected, but not opened.

Can you please verify that the screws of the connector are strongly strengthened?
Can you also please try to open the camera stream with guvcview or cheese?

Best regards

3

I can confirm the screws are tightly secured.
When I try to open the camera with cheese or guvcview I get black screen. They can detect that there is a device called ZED 2i: ZED 2i

4

Would it be safe to say that the camera is beyond saving?

5

Did you try to use another cable?
Can you please send an email to support@stereolabs.com describing the problem?
Attach a few pictures of the camera to the email.