Camera not detected for zed2i on zed box orin nx

I need some help to figure out the exact problem of camera connection issue so I can instruct a remote customer to replace the needed hardware. We frequently have customer facing similar problem and couldn’t figure out what could be wrong. We test the returned cameras from customer but they work fine.

We have the setup of 10m usb cable, zed box orin nx or xavier nx and zed2i, all ordered from stereolabs store.

The problem is the camera is not detected by the system, let alone the SDK, it’s not listed in /dev/video* at all. Here are some output that might be useful, please let me know if any other command is needed.

>> lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 016: ID 2b03:f881  USB2.0 Hub
Bus 001 Device 015: ID 0424:2514 Microchip Technology, Inc. (formerly SMSC) USB 2.0 Hub
Bus 001 Device 005: ID 2109:2211 VIA Labs, Inc. 
Bus 001 Device 003: ID 2109:2211 VIA Labs, Inc. USB2.0 Hub             
Bus 001 Device 004: ID 148f:5370 Ralink Technology, Corp. RT5370 Wireless Adapter
Bus 001 Device 002: ID 05e3:0608 Genesys Logic, Inc. Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>> ls /dev/video*
ls: cannot access '/dev/video*': No such file or directory

Attached the dmesg output
dmesg.txt (76.5 KB)

Please instruct me what else is needed. Thanks

Please run the ZED Diagnostic tool and send the report it generates to

Strange it’s saying camera already in use, I’m 100% it’s not in use.

ZED_Diagnostic_Results.json (4.2 KB)

The UVC module of your camera is not available for some reason.

Please test the camera with another PC, you can try to open it with a webcam application to confirm that the UVC stream is not available.

I recommend again you write to for a quick solution to this problem.