Hello, I’m trying to connect my ZED camera to my computer however the ZED_SDK is unable to detect my ZED through a USB3.0 port. I can see the ZED camera under my device manager and I am able to access the stereo camera feed through the generic camera app on Windows too. Any suggestions?
I have attached my diagnostic results from the ZED Diagnostic tool. Thanks!
{
"AI Models": {
"info": [
"MULTI CLASS DETECTION is not optimized",
"MULTI CLASS MEDIUM DETECTION is not optimized",
"MULTI CLASS ACCURATE DETECTION is not optimized",
"HUMAN BODY FAST DETECTION is not optimized",
"HUMAN BODY MEDIUM DETECTION is not optimized",
"HUMAN BODY ACCURATE DETECTION is not optimized",
"HUMAN BODY 38 FAST DETECTION is not optimized",
"HUMAN BODY 38 MEDIUM DETECTION is not optimized",
"HUMAN BODY 38 ACCURATE DETECTION is not optimized",
"PERSON HEAD DETECTION is not optimized",
"PERSON HEAD ACCURATE DETECTION is not optimized",
"REID ASSOCIATION is not optimized",
"NEURAL DEPTH is not optimized"
]
},
"Camera Test": {
"InternalDevicesCount": 1,
"ZEDCount": 0,
"error": [
"<b>Camera not detected</b> <br/> Make sure the camera is plugged in or try another USB 3.0 port."
]
},
"Devices": {
"ASMediaFound": false,
"CorruptedFirmware": false,
"OC_Cam_Detected": false,
"OtherUSBDevices": [
{
"USBMode": 3,
"USB_path": "/18",
"bDescriptorType": 1,
"bDeviceProtocol": 0,
"bLength": 18,
"bMaxPacketSize0": 9,
"bNumConfigurations": 1,
"bcdDevice": "2.4",
"bcdUSB": "3.0",
"bcdUSBClass": 0,
"bcdUSBSubClass": 0,
"busNumber": 3,
"iManufacturer": 1,
"iProduct": 2,
"iSerial": 3,
"idProduct": 790,
"idVendor": 3034
}
],
"USBList": [
{
"USBMode": 3,
"USB_path": "/20",
"bDescriptorType": 1,
"bDeviceProtocol": 1,
"bLength": 18,
"bMaxPacketSize0": 9,
"bNumConfigurations": 1,
"bcdDevice": "1.0",
"bcdUSB": "3.0",
"bcdUSBClass": 239,
"bcdUSBSubClass": 2,
"busNumber": 3,
"device": "ZED",
"iManufacturer": 1,
"iProduct": 2,
"iSerial": 0,
"idProduct": "0xf580",
"idVendor": "0x2b03"
},
{
"USB_path": "/6",
"idProduct": "0xce00",
"idVendor": "0x048d"
},
{
"USB_path": "/18",
"idProduct": "0x0316",
"idVendor": "0x0bda"
},
{
"USB_path": "/13",
"idProduct": "0xb68b",
"idVendor": "0x04f2"
},
{
"USB_path": "/10",
"idProduct": "0x6005",
"idVendor": "0x048d"
},
{
"USB_path": "/14",
"idProduct": "0x0026",
"idVendor": "0x8087"
},
{
"USB_path": "/10",
"idProduct": "0x6005",
"idVendor": "0x048d"
},
{
"USB_path": "/6",
"idProduct": "0xce00",
"idVendor": "0x048d"
}
],
"USBMode": 3,
"ZED Camera Module Detected": 62848,
"ZEDDetected": true,
"captureDevices": [
{
"CompatibleIDs": "UMB\\http://schemas.microsoft.com/windows/2006/08/wdp/scan/ScannerServiceType",
"Description": "WSD Scan Device",
"DeviceName": "Brother MFC-J2720 [30055c59a4dd]",
"Driver": "{6bdd1fc6-810f-11d0-bec7-08002be2092f}\\0000",
"Location": "http://192.168.10.117:80/WebServices/Device",
"Manufacturer": "Brother",
"Name": "SWD",
"PhysicalName": ""
}
],
"controllers": [
{
"CompatibleIDs": "",
"Description": "USB Root Hub (USB 3.0)",
"DeviceName": "",
"Driver": "{36fc9e60-c465-11cf-8056-444553540000}\\0004",
"Location": "",
"Manufacturer": "(Standard USB HUBs)",
"Name": "USB",
"PhysicalName": "\\Device\\USBPDO-1"
},
{
"CompatibleIDs": "PCI\\VEN_10DE&DEV_1ADA&REV_A1",
"Description": "USB xHCI Compliant Host Controller",
"DeviceName": "NVIDIA USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)",
"Driver": "{36fc9e60-c465-11cf-8056-444553540000}\\0001",
"Location": "PCI bus 1, device 0, function 2",
"Manufacturer": "Generic USB xHCI Host Controller",
"Name": "PCI",
"PhysicalName": "\\Device\\NTPNP_PCI0021"
},
{
"CompatibleIDs": "",
"Description": "USB Root Hub (USB 3.0)",
"DeviceName": "",
"Driver": "{36fc9e60-c465-11cf-8056-444553540000}\\0022",
"Location": "",
"Manufacturer": "(Standard USB HUBs)",
"Name": "USB",
"PhysicalName": ""
},
{
"CompatibleIDs": "PCI\\VEN_8086&DEV_06ED&REV_00",
"Description": "USB xHCI Compliant Host Controller",
"DeviceName": "Intel(R) USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)",
"Driver": "{36fc9e60-c465-11cf-8056-444553540000}\\0000",
"Location": "PCI bus 0, device 20, function 0",
"Manufacturer": "Generic USB xHCI Host Controller",
"Name": "PCI",
"PhysicalName": "\\Device\\NTPNP_PCI0004"
},
{
"CompatibleIDs": "PCI\\VEN_10DE&CC_0C0330",
"Description": "USB xHCI Compliant Host Controller",
"DeviceName": "NVIDIA USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)",
"Driver": "{36fc9e60-c465-11cf-8056-444553540000}\\0015",
"Location": "PCI bus 1, device 0, function 2",
"Manufacturer": "Generic USB xHCI Host Controller",
"Name": "PCI",
"PhysicalName": ""
},
{
"CompatibleIDs": "",
"Description": "USB Root Hub (USB 3.0)",
"DeviceName": "",
"Driver": "{36fc9e60-c465-11cf-8056-444553540000}\\0006",
"Location": "",
"Manufacturer": "(Standard USB HUBs)",
"Name": "USB",
"PhysicalName": "\\Device\\USBPDO-2"
},
{
"CompatibleIDs": "PCI\\VEN_8086&DEV_15E9&REV_06",
"Description": "USB xHCI Compliant Host Controller",
"DeviceName": "Intel(R) USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)",
"Driver": "{36fc9e60-c465-11cf-8056-444553540000}\\0003",
"Location": "PCI bus 6, device 0, function 0",
"Manufacturer": "Generic USB xHCI Host Controller",
"Name": "PCI",
"PhysicalName": "\\Device\\NTPNP_PCI0030"
}
],
"notTested": [
"Please connect a camera to test the USB connection."
]
},
"Graphics Card": {
"deviceCount": 1,
"deviceDriverVersion": 12030,
"devices": [
{
"arch": "Turing",
"computeCapability": "7.5",
"cores": 3840,
"name": "NVIDIA GeForce RTX 2060",
"totalMemoryBytes": "6442123264",
"totalMemoryMB": 6143.6875
}
],
"initResult": 0,
"valid": [
"<b>Graphics card: </b> NVIDIA GeForce RTX 2060"
]
},
"Processor": {
"OS": "Windows 10 FallCreators",
"avxSupported": true,
"coreCount": "8",
"cpu": "Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz",
"datetime": "2024-01-23 17:44:41",
"hyperThreading": "1",
"motherboard": "Standard, Standard",
"ramCapacity": "15.836",
"ramUsage": "0",
"ramUsed": "6.39487",
"threadCount": "16",
"valid": [
"<b>Processor: </b> Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz",
"<b>Motherboard: </b> Standard, Standard"
]
},
"ZED SDK": {
"CUDA Toolkit version": "V12.1.66 -->located in C:/Program Files/NVIDIA GPU Computing Toolkit/CUDA/v12.1/bin/nvcc.exe",
"CUDA loading": false,
"ZED SDK Version (Diag)": "4.0.8",
"ZED SDK Version (RT)": "4.0.8",
"ai": {
"checkAI": true,
"cudaVersion": 12000,
"cudnnCudartVersion": 12000,
"cudnnVersion": 8801,
"cudnnVersionExpected": 8801,
"tensorVersion": 8600
},
"binFiles": [
"cudnn64_8.dll",
"cudnn_adv_infer64_8.dll",
"cudnn_adv_train64_8.dll",
"cudnn_cnn_infer64_8.dll",
"cudnn_cnn_train64_8.dll",
"cudnn_ops_infer64_8.dll",
"cudnn_ops_train64_8.dll",
"nvinfer.dll",
"nvinfer_builder_resource.dll",
"nvinfer_dispatch.dll",
"nvinfer_lean.dll",
"nvinfer_plugin.dll",
"nvinfer_vc_plugin.dll",
"nvonnxparser.dll",
"nvparsers.dll",
"sl_ai64.dll",
"sl_zed64.dll",
"zlibwapi.dll"
],
"driverVersion": "546.65",
"drivervDllVersion": "31.0.15.4665",
"resourcesFiles": [
],
"resourcesFilesExpected": [
"objects_performance_3.2"
],
"runtimeDllVersion": 12000,
"valid": [
"<b>ZED SDK version:</b> 4.0.8",
"<b>CUDA version:</b> V12.1.66"
]
}
}