acc gmsl capture card duo screws are incorrect

apoorvab · November 17, 2025, 9:08am

The gmsl capture card duo that I received in shipment today had incorrect screws. The 3 screws that need to be used to screw the duo card are button sized as shown in the photo.

They need to be large one’s like in the screenshot.

system · November 17, 2025, 5:06pm

Hi,

We are sorry about this.

Can you please share your order number?

Sincerely,

Damien
Orders & Shipping
Stereolabs Support

apoorvab · November 17, 2025, 6:14pm

Thanks. Order number is: #40376480

What will be the ETA?

Thanks.

apoorvab · November 19, 2025, 2:21pm

Hi Damien, Have you been able to send the screws? Pl let me know. Thanks.

Thanks. Order number is: #40376480

What will be the ETA?

Thanks.

system · November 19, 2025, 4:28pm

Hi,

It will be shipped tomorrow.

Sincerely,

Damien
Orders & Shipping
Stereolabs Support

apoorvab · November 20, 2025, 12:15pm

Has it been shipped?
Sent from my iPhone

system · November 21, 2025, 12:45pm

Hi,

Yes, it has been shipped.

Sincerely,

Damien
Orders & Shipping
Stereolabs Support

apoorvab · November 25, 2025, 4:49pm

I have not received. Do you have a tracking number? Thanks.

Thank you!

system · November 27, 2025, 10:38am

Hi,

Visibly, the first package has been lost.

Please find your tracking information below:
Carrier: UPS
Tracking Number: 1Z50A93V0498576384
Tracking Site: https://www.ups.com/tracking/tracking.html

If you have any other questions, just let me know, and I’ll be happy to help.
Sincerely,

Damien
Orders & Shipping
Stereolabs Support